Emergency Shelter Site Lead - Crisis & Operations

Mercy House; Santa Barbara (CA); On-site; USD 28,929 - 39,950; Full time

Job summary

Mercy House in Santa Barbara, CA is seeking a Site Lead for the Emergency Shelter Program to oversee daily operations, supervise staff, and coordinate client services. The role involves crisis intervention, staff support, volunteer coordination, and ensuring a safe, client-centered environment.

The Site Lead also handles administrative tasks, such as supply coordination and reporting, and participates in training and staff meetings. Fluency in Spanish is highly valued.

Qualifications

• High tolerance for individuals with urgent multiple case management and health needs.
• Client-focused, trauma-informed, housing-focused shelter approach.
• Ability to perform crisis intervention as needed.
• Previous shelter experience is preferred but not required.

Responsibilities

• Oversee shelter staff, security, and client activities.
• Oversee distribution of services and all program services while on duty.
• Assist in the coordination of volunteers and support services.
• Oversee the organization of supplies and facility's needs.
• Support shelter staff during designated shifts.
• Assist in coordinating and managing special group events and holiday events.
• Provide crisis/conflict intervention.
• Coordinate supply and service needs.
• Assist with record keeping and reporting.
• Attend staff meetings and training workshops as needed.
• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.).
• Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications.

Skills

Crisis intervention

Spanish fluency

Job description

Mercy House in Santa Barbara, CA is seeking a Site Lead for the Emergency Shelter Program to oversee daily operations, supervise staff, and coordinate client services. The role involves crisis intervention, staff support, volunteer coordination, and ensuring a safe, client-centered environment.

The Site Lead also handles administrative tasks, such as supply coordination and reporting, and participates in training and staff meetings. Fluency in Spanish is highly valued.