Senior Site Lead (6507)

Mercy House; Huntington Beach (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

Mercy House in Huntington Beach, CA seeks a Senior Site Lead to oversee guest intake, logistics, and daily shelter operations at the Emergency Shelter Program. You will coordinate volunteers, support staff, and crisis intervention while maintaining a client-centered, trauma-informed environment to help guests move toward housing stability.

This is a full-time, day-shift role reporting to the Program Manager and requiring collaboration with the Emergency Services team to ensure safe, respectful,

Qualifications

• Ensure a client-focused, trauma-informed, and housing-focused shelter approach.
• Ability to perform crisis intervention as needed.
• Previous shelter experience is preferred but not required.

Responsibilities

• Oversee shelter activities, guest intakes, logistics, and trauma-informed delivery of services.
• Coordinate volunteers and support services; manage supplies and facility needs.
• Support shelter staff during designated shifts and assist in duties.
• Coordinate and manage special events and crisis/conflict intervention as needed.
• Assist with record keeping and reporting; secure necessary resources.

Skills

Crisis intervention

Trauma-informed approach

Client-focused

Spanish language

Job description

Job Details

• Job Location: Huntington Beach, CA 92647
• Position Type: Full Time
• Education Level: None
• Salary Range: $26.00 - $26.00 Hourly
• Job Shift: Day
• Job Category: Shelter ServicesStatus: Full-Time, Non-Exempt | Payrate: $26.00/Hour | Schedule:Sunday - Thursday 2:30 PM - 11 PM ; Off: Friday & Saturday

Reports to: Program Manager

• Department: Emergency Services
• Region: Orange County

Job Summary

The Senior Site Lead is responsible for overseeing guest intake, logistics, and daily shelter operations at the Emergency Shelter Program. This position includes managing shelter activities, coordinating volunteers, and assisting with crisis intervention and conflict resolution. The Senior Site Lead will support staff and ensure a client-centered, trauma-informed environment.

Essential Duties and Responsibilities

Shelter

• Oversee and assist in the implementation of shelter activities including logistics and guest intakes to ensure quality, guest-focused, and trauma-informed delivery of services
• Assist in the coordination of volunteers and support services
• Oversee the organization of supplies and facility’s needs
• Encourage and discuss progress toward housing with shelter guests

Management

Goal: Support identified program staff, facilitating optimal performance

• Support shelter staff during designated shifts
• Assist in various aspects of staff's duties
• Assist in coordinating and managing special group events and holiday events
• Provide crisis/conflict intervention
• Communicate any staff or shelter issues to Program Manager

Administration

Goal: Oversee administrative duties that support program services

• Coordinate supply and service needs
• Assist with securing necessary resources
• Assist with record keeping and reporting

Miscellaneous

• Attend staff meetings and training workshops as needed
• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
• Perform ad hoc projects as appointed by Supervisor

QualificationsExperience

• Ensure a client-focused, trauma-informed, and housing-focused shelter approach
• Ability to perform crisis intervention as needed
• Previous shelter experience is preferred but not required

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Dependability, responsibility, and the ability to communicate effectively and respectfully
• Fluency in Spanish is of significant value

Physical Requirements

• Ability to lift, bend, push, and pull up to 50 pounds
• Prolonged periods of standing and the ability to work in a fast-paced environment