Shelter Operations Lead — Crisis & Staff Oversight

Mercy House, Inc.; Buena Park, Northern (CA, KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Mercy House, Inc. in Buena Park, CA is seeking a Site Lead for its Emergency Shelter Program to oversee daily operations, staff, and client services.

This role ensures a safe, client-centered environment and handles crisis intervention, staff support, and volunteer coordination. The Site Lead will assist with administrative tasks, scheduling, reporting, and training, while maintaining facility organization and program quality.

Qualifications

• Ability to perform crisis intervention as needed.
• Client-focused, trauma-informed shelter approach.
• Previous shelter experience preferred but not required.

Responsibilities

• Oversee shelter staff, security, and client activities.
• Coordinate volunteers and supply distribution.
• Maintain records and reporting; assist with training.
• Communicate issues to Program Manager.
• Attend staff meetings and training sessions.

Skills

Crisis intervention

Trauma-informed care

Spanish language

Job description

Mercy House, Inc. in Buena Park, CA is seeking a Site Lead for its Emergency Shelter Program to oversee daily operations, staff, and client services.

This role ensures a safe, client-centered environment and handles crisis intervention, staff support, and volunteer coordination. The Site Lead will assist with administrative tasks, scheduling, reporting, and training, while maintaining facility organization and program quality.