Shelter Operations Lead - Front Desk & Staff Training

The Salvation Army USA Western Territory; Seattle (WA); On-site; USD 31,299 - 44,578; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation and sick leave

Retirement plan

Job summary

The Salvation Army USA Western Territory in Seattle is seeking a Shelter Supervisor to manage front desk operations, schedule shifts, process timecards, and payroll with direct supervision from the Shelter Programs Director. This role requires in-person availability, trauma-informed care training, and supervisory experience.

You will oversee staff, ensure SOPs compliance, coordinate with program leadership, and provide direct client services and supportive care to residents in need.

Qualifications

• HS Diploma or GED.
• Minimum of 1-year experience in public contact/customer service.
• 1 year of relatable supervisory experience.
• Demonstrates skilled training in basic Trauma‑Informed Care, Mental Health First Aide, and conflict resolution.
• Washington State Driver's License required.
• Four months successful experience as a Salvation Army Shelter Monitor (or related experience).

Responsibilities

• Direct supervision of the Off‑Site Shelter Programs staff operational administration.
• Demonstrates working knowledge of emergency resources.
• Monitors and facilitates changes to ensure compliance with policy, contractual and regulatory requirements.
• Participates in hiring to ensure coverage of staff.
• Provides supervision and training for staff assigned.
• Attends and leads staff meetings; conducts shelter program staff meetings.
• Oversees direct client services and provides policy guidance to staff.
• Provides supportive care to residents experiencing personal crisis.

Skills

Public contact

Supervisory experience

Trauma-Informed Care

Mental Health First Aid

Conflict resolution

Driver's license

Education

HS Diploma or GED

Washington Driver's License

Job description

The Salvation Army USA Western Territory in Seattle is seeking a Shelter Supervisor to manage front desk operations, schedule shifts, process timecards, and payroll with direct supervision from the Shelter Programs Director. This role requires in-person availability, trauma-informed care training, and supervisory experience.

You will oversee staff, ensure SOPs compliance, coordinate with program leadership, and provide direct client services and supportive care to residents in need.