Shelter Supervisor - SoDo

The Salvation Army Southern California; Seattle (WA); On-site; USD 57,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement plan

Paid vacation

Paid holidays

Sick leave

Parental leave

Job summary

The Salvation Army Shelter in Seattle is seeking a dedicated Shelter Supervisor to oversee front desk operations, scheduling, timecards, and payroll preparation. This role reports to the Shelter Program Manager and collaborates with program leadership to ensure smooth daily operations and staff support.

Responsibilities include supervising shelter staff, coordinating shifts, maintaining procedures, and supporting residents in crisis while ensuring compliance with policy and regulatory

Qualifications

• HS Diploma or GED.
• Minimum of 1-year experience in public contact/customer service.
• 1-year of relatable supervisory experience.
• Demonstrates skilled training in basic Trauma‑Informed Care, Mental Health First Aide, and conflict resolution.
• Four months successful experience as a Salvation Army Shelter Monitor (or related experience).
• Washington State Driver's License required

Responsibilities

• Direct supervision of the Off‑Site Shelter Programs staff operational administration under the Shelter Programs Director.
• Demonstrates working knowledge of emergency resources.
• Assist with monitoring, evaluation, and facilitation of changes to ensure policy and regulatory compliance.
• Assist in hiring to cover permanent, temporary, and on‑call staff.
• Provide direct supervision and training for staff assigned.
• Attend and participate in all staff meetings and conduct regular shelter program staff meetings.
• Oversee direct client services and provide policy guidance to staff.
• Provide supportive care to residents experiencing personal crisis.

Skills

Public contact

Customer service

Supervisory experience

Trauma-Informed Care

Mental Health First Aid

Conflict resolution

Education

HS Diploma or GED

Job description

Location: SoDo (1039 6th Ave S, Seattle, WA 98134)

Schedule: Sunday-Thursday, 10:00pm-6:30am

Pay: $27.54/hour

Status: Regular Full-Time/Non-Exempt

Applicants must be available for in-person interviews in Seattle, WA.

The Shelter Supervisor is responsible for all supervisory responsibilities associated to front desk operations to include shift scheduling, timecards, and payroll preparation, reporting sick and vacation, ensuring staff trainings as assigned, ensures Standard Operating Procedures are followed, coordinates shift adjustments as needed in coordination with the Shelter Programs Director. This position is under direct supervision of the Shelter Program Manager and cooperates with the Program Director and King County Shelter Director. This position receives daily supervision, with direct consultation available on complex matters. This position provides administrative support to the Department in addition to leading and assisting with the training and ongoing support of staff assigned.

Duties & Responsibilities

This job description should not be interpreted as all-inclusive. It is intended to identify the essential responsibilities and requirements of this position. You may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Under direct supervision and coordination with the Shelter Programs Director, duties will include responsibility for direct supervision of the Off‑Site Shelter Programs staff operational administration.
• Demonstrates working knowledge of emergency resources.
• Assists with the monitoring, evaluation, and facilitation of changes in operational and administrative programs to ensure compliance with policy, contractual and regulatory requirements.
• Assists as needed in hiring ensuring adequate coverage of permanent, temporary, and on‑call shelter staff.
• Provide direct supervision and training for staff assigned.
• Attends and participates in all staff meetings.
• Conduct regular shelter program staff meetings as needed.
• Ability to conduct and oversee direct client services.
• Provide policy and procedure guidance to subordinate staff.
• Provide supportive care to residents experiencing personal crisis.

Education & Experience

• HS Diploma or GED
• Minimum of 1-year experience in public contact/customer service
• 1-year of relatable supervisory experience
• Demonstrates skilled training in basic Trauma‑Informed Care, Mental Health First Aide, and conflict resolution.
• Four months successful experience as a Salvation Army Shelter Monitor (or related experience).
• Washington State Driver's License required

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

A generous benefits package is included with full‑time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance

• Low bi‑weekly premiums for employee‑only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost.
• Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options

An employer‑paid life insurance policy covers employees. Voluntary supplemental life, short‑term and long‑term disability plans are available.

Retirement Plans

Employer‑funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee‑funded voluntary 403(b) option.

Parental Leave

The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave

12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation

• Two weeks annually, accruing from day one, for non‑exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays

13 designated holidays + 1 floating holiday per year

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.