Shelter Supervisor - Harborview Hall

Salvation Army Tucson; Seattle (WA); On-site; USD 50,400 - 61,600; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Holidays

Paid Vacation

Sick Leave

Job summary

The Salvation Army seeks a Shelter Supervisor in Seattle to lead front desk operations, schedule shifts, manage timecards, and payroll while ensuring SOP compliance. This role reports to the Shelter Programs Director and collaborates with program leadership.

It requires supervising staff, coordinating interviews in Seattle, and providing supportive services to residents in crises. Benefits include life/health/dental, retirement options, paid time off, holidays, and sick leave.

Qualifications

• HS Diploma or GED.
• Minimum of 1-year experience in public contact/customer service.
• 1 year of relatable supervisory experience.
• Skilled training in Trauma-Informed Care, Mental Health First Aid, and conflict resolution.
• Four months successful experience as a Salvation Army Shelter Monitor (or related).
• Washington State Driver's License required.

Responsibilities

• Direct supervision of the Off-Site Shelter Programs staff operational administration.
• Demonstrates knowledge of emergency resources.
• Monitor, evaluate, and facilitate changes in programs to ensure policy compliance.
• Assist with hiring to ensure adequate coverage of shelter staff.
• Provide direct supervision and training for staff assigned.
• Attend and participate in staff meetings; conduct regular shelter program staff meetings.
• Oversee direct client services and provide policy guidance to staff.
• Provide supportive care to residents experiencing personal crisis.

Skills

Supervisory experience

Trauma-Informed Care

Mental Health First Aid

Conflict resolution

Staff training

Education

HS Diploma or GED

Washington State Driver's License

Job description

King County Shelters
Seattle, WA 98134, USA

Description

Location: Harborview Hall (326 9th Ave, Seattle, WA 98104)

Schedule: Tuesday-Saturday, 10:00pm-6:30am

Pay: $27.54/hour

Status: Regular Full-Time/Non-Exempt

*Applicants must be available for in-person interviews in Seattle, WA.

The Shelter Supervisor is responsible for all supervisory responsibilities associated to front desk operations to include shift scheduling, timecards, and payroll preparation, reporting sick and vacation, ensuring staff trainings as assigned, ensures Standard Operating Procedures are followed, coordinates shift adjustments as needed in coordination with the Shelter Programs Director. This position is under direct supervision of the Shelter Program Manager and cooperates with the Program Director and King County Shelter Director. This position receives daily supervision, with direct consultation available on complex matters. This position provides administrative support to the Department in addition to leading and assisting with the training and ongoing support of staff assigned.

DUTIES & RESPONSIBILITIES

This job description should not be interpreted as all-inclusive. It is intended to identify the essential responsibilities and requirements of this position. You may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Under direct supervision and coordination with the Shelter Programs Director, duties will include responsibility for direct supervision of the Off‑Site Shelter Programs staff operational administration.
• Demonstrates working knowledge of emergency resources.
• Assists with the monitoring, evaluation, and facilitation of changes in operational and administrative programs to ensure compliance with policy, contractual and regulatory requirements.
• Assists as needed in hiring assuring adequate coverage of permanent, temporary, and on‑call shelter staff.
• Provide direct supervision and training for staff assigned.
• Attends and participates in all staff meetings.
• Conduct regular shelter program staff meetings as needed.
• Ability to conduct and oversee direct client services.
• Provide policy and procedure guidance to subordinate staff.
• Provide supportive care to residents experiencing personal crisis.

EDUCATION & EXPERIENCE

• HS Diploma or GED
• Minimum of 1-year experience in public contact/customer service
• 1 year of relatable supervisory experience
• Demonstrates skilled training in basic Trauma‑Informed Care, Mental Health First Aide, and conflict resolution.
• Four months successful experience as a Salvation Army Shelter Monitor (or related experience).
• Washington State Driver's License required

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

A generous benefits package is included with full‑time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi‑weekly premiums for employee‑only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer‑paid life insurance policy covers employees. Voluntary supplemental life, short‑term and long‑term disability plans are available.

Retirement Plans: Employer‑funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee‑funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non‑exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.