Shelter Supervisor - Jefferson Day Center

The Salvation Army USA Western Territory; Seattle (WA); On-site; USD 31,299 - 44,578; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation and sick leave

Retirement plan

Job summary

The Salvation Army USA Western Territory in Seattle is seeking a Shelter Supervisor to manage front desk operations, schedule shifts, process timecards, and payroll with direct supervision from the Shelter Programs Director. This role requires in-person availability, trauma-informed care training, and supervisory experience.

You will oversee staff, ensure SOPs compliance, coordinate with program leadership, and provide direct client services and supportive care to residents in need.

Qualifications

• HS Diploma or GED.
• Minimum of 1-year experience in public contact/customer service.
• 1 year of relatable supervisory experience.
• Demonstrates skilled training in basic Trauma‑Informed Care, Mental Health First Aide, and conflict resolution.
• Washington State Driver's License required.
• Four months successful experience as a Salvation Army Shelter Monitor (or related experience).

Responsibilities

• Direct supervision of the Off‑Site Shelter Programs staff operational administration.
• Demonstrates working knowledge of emergency resources.
• Monitors and facilitates changes to ensure compliance with policy, contractual and regulatory requirements.
• Participates in hiring to ensure coverage of staff.
• Provides supervision and training for staff assigned.
• Attends and leads staff meetings; conducts shelter program staff meetings.
• Oversees direct client services and provides policy guidance to staff.
• Provides supportive care to residents experiencing personal crisis.

Skills

Public contact

Supervisory experience

Trauma-Informed Care

Mental Health First Aid

Conflict resolution

Driver's license

Education

HS Diploma or GED

Washington Driver's License

Job description

Location: Jefferson Day Center (420 4th Ave, Seattle, WA 98104)

Schedule: Wednesday-Saturday, 6:30am - 5:00pm

Pay: $27.54/hour

Status: Regular Full-Time/Non-Exempt

*Applicants must be available for in‑person interviews in Seattle, WA.

The Shelter Supervisor is responsible for all supervisory responsibilities associated to front desk operations to include shift scheduling, timecards, and payroll preparation, reporting sick and vacation, ensuring staff trainings as assigned, ensures Standard Operating Procedures are followed, coordinates shift adjustments as needed in coordination with the Shelter Programs Director. This position is under direct supervision of the Shelter Program Manager and cooperates with the Program Director and King County Shelter Director. This position receives daily supervision, with direct consultation available on complex matters. This position provides administrative support to the Department in addition to leading and assisting with the training and ongoing support of staff assigned.

DUTIES & RESPONSIBILITIES

This job description should not be interpreted as all‑inclusive. It is intended to identify the essential responsibilities and requirements of this position. You may be requested to perform job‑related responsibilities and tasks other than those stated in this job description.

• Under direct supervision and coordination with the Shelter Programs Director, duties will include responsibility for direct supervision of the Off‑Site Shelter Programs staff operational administration.
• Demonstrates working knowledge of emergency resources.
• Assists with the monitoring, evaluation, and facilitation of changes in operational and administrative programs to ensure compliance with policy, contractual and regulatory requirements.
• Assists as needed in hiring assuring adequate coverage of permanent, temporary, and on‑call shelter staff.
• Provide direct supervision and training for staff assigned.
• Attends and participates in all staff meetings.
• Conduct regular shelter program staff meetings as needed.
• Ability to conduct and oversee direct client services.
• Provide policy and procedure guidance to subordinate staff.
• Provide supportive care to residents experiencing personal crisis.

EDUCATION & EXPERIENCE

• HS Diploma or GED.
• Minimum of 1-year experience in public contact/customer service.
• 1 year of relatable supervisory experience.
• Demonstrates skilled training in basic Trauma‑Informed Care, Mental Health First Aide, and conflict resolution.
• Four months successful experience as a Salvation Army Shelter Monitor (or related experience).
• Washington State Driver's License required.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

A generous benefits package is included with full‑time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi‑weekly premiums for employee‑only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer‑paid life insurance policy covers employees. Voluntary supplemental life, short‑term and long‑term disability plans are available.

Retirement Plans: Employer‑funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee‑funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non‑exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.