Shelter Intake & Services Advocate

Help USA; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Help USA is seeking an Intake Worker to warmly welcome new clients at our shelter and support them through a difficult time as part of the social services team.

You will conduct intake assessments, ensure paperwork and progress notes are completed in our electronic systems on time, and help clients understand site requirements and available services. Strong communication, organization, and interview skills are essential.

Qualifications

• High School Diploma or equivalent required or demonstrated experience.
• Effective oral and written communication skills.
• Excellent interviewing skills.
• Excellent time management and organization skills.
• Availability to provide evening and weekend coverage as needed.
• Computer literacy, particularly with Microsoft Office applications.

Responsibilities

• Conduct intake assessments for all new clients, ensuring that paperwork is completed and progress notes and other information are entered into our electronic systems completely, accurately, and on time.
• Familiarize new clients with the site and program, ensuring they understand facility requirements.
• Provide information and referral services to clients as needed and/or specified in their service plans.
• Advocate for clients and assist in navigating the service delivery system to ensure receipt of entitlement services and other services as appropriate.

Skills

Oral and written communication

Interviewing skills

Time management

Organization

Evening/weekend availability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Help USA is seeking an Intake Worker to warmly welcome new clients at our shelter and support them through a difficult time as part of the social services team.

You will conduct intake assessments, ensure paperwork and progress notes are completed in our electronic systems on time, and help clients understand site requirements and available services. Strong communication, organization, and interview skills are essential.