Shelter Intake & Crisis Advocate

Insight Housing; Berkeley (CA); On-site; USD 30,000 - 47,000; Part time

Job summary

Insight Housing's Dwight Way shelter seeks a Resident Advocate to provide direct supportive services to homeless individuals, manage intake, assist with daily living, and coordinate referrals to community resources. Under supervision of the Program Manager, responsibilities include HMIS data entry and crisis intervention.

Responsibilities also cover preparing meals, maintaining cleanliness, documenting activities, and promoting trauma-informed care to residents.

Qualifications

• High school diploma preferred; CPR/First Aid training required or obtainable.
• Direct support experience with homelessness or related social issues is highly valued.
• Lived experience is considered a strong plus for empathy and understanding.
• Proficiency in Microsoft Office and HMIS familiarity is preferred.
• Strong customer service mindset with calm, professional communication.
• Ability to interact respectfully with diverse participants and staff.

Responsibilities

• Establish and maintain clear, empathetic communications with program participants.
• Provide emotional support, counseling, and crisis intervention as needed.
• Manage participant intake, referrals, and HMIS data entry; coordinate CES processes.
• Assist with daily living activities, meals, housekeeping, and safety procedures.
• Educate participants on shelter rules and program expectations; ensure policy compliance.
• Support program planning, participate in meetings, and document all actions accurately.

Skills

CPR/First Aid

Direct support experience

Lived experience

MS Office

HMIS knowledge

Customer service

Interpersonal skills

Communication skills

Teamwork

Education

High school

Tools

HMIS

Microsoft Office

Job description

Insight Housing's Dwight Way shelter seeks a Resident Advocate to provide direct supportive services to homeless individuals, manage intake, assist with daily living, and coordinate referrals to community resources. Under supervision of the Program Manager, responsibilities include HMIS data entry and crisis intervention.

Responsibilities also cover preparing meals, maintaining cleanliness, documenting activities, and promoting trauma-informed care to residents.