Shelter Intake Specialist: Crisis Support & Compliance

The Salvation Army USA Western Territory; Tucson (AZ); On-site; USD 17,000 - 25,000; Full time

Job summary

The Salvation Army USA Western Territory in Tucson is seeking an Intake Worker to manage client check-in, referrals, and basic shelter services while maintaining accurate records and a supportive, non-judgmental approach.

You will perform intake assessments, document incidents, assist with HMIS entries, enforce shelter rules, coordinate with responders, and help clients access needed services. A high school diploma and experience with homeless populations are preferred.

Qualifications

• High School Diploma/GED required.
• Able to maintain a non-judgmental attitude and a professional approach working with clients.
• Computer literate in MS Office Software.
• Ability to work with people of diverse backgrounds and circumstances.
• Able to handle crisis/emergency situations or services for the homeless and to utilize crisis intervention, crowd management, and conflict resolution skills.
• Experience working with homeless population.
• Ability to assess at-risk participants and situations.
• Excellent verbal and written communication skills.
• Successful background clearance.

Responsibilities

• Manage check-in of clients upon arrival, using proper sign-in procedures, including baggage checking and storage, cell phones, medication, weapons, and any other items using a log sheet accurately.
• Manage general operations of Intake area, and client needs staying in-house, providing information and referrals, medication disbursement, access to luggage and items checked in as needed.
• Conduct breath analysis testing on all clients entering the shelter and any suspected to be intoxicated, using a breathalyzer device, determining eligibility to receive housing based on the results of BAC level.
• Position will work independently with minimal direct supervision during shift. Because of this, excellent documentation will be required and checked against surveillance footage randomly.
• Monitor and supervise clients, investigate and report activity and incidents appropriately, or as needed to emergency responders, such as police, fire, and/or ambulance personnel, according to established guidelines.
• Maintain a visible presence at all times in the facility to deter criminal mischief.
• Provide accurate and thorough written communication in the (IR) Incident Report Log
• Book for management and other staff review
• Gather statistical information from participant sign-up sheets, laundry, church, and client registration and enter into HMIS, as well as other various services provided to clients during all stays
• Complete HMIS Intake Assessment, V1-SPDAT packets on any clients arriving as requested
• Answer incoming telephone calls
• Implement a minimum of 2 regular facility, dorm, and restroom checks, documenting times and any activity
• Use proper radio procedures in conjunction with partnering staff and custodians on duty for various needs
• Provide clients with requested forms, i.e., grievance, laundry, etc.
• Provide hygiene items, i.e., shampoo, razors, body wash, towels, as needed
• Review shelter rules and policies and procedures with clients as necessary or questions arise
• Take necessary precautions with clients to prevent damage to the facility
• Interact with other agencies providing guidance and direction for special circumstances of clients, arriving by police escort, or released from the hospital
• Maintain safety and security of clients and staff, monitoring front doors, allowing access only to authorized persons
• Enforce all house rules, regulations, & policies
• Ensure blanket distribution box stays supplied at the outside front door beginning at 9 pm
• Contact the Program Manager when there is an emergency, following the chain of command contact list in manager absence
• Attend all staff meetings and relevant training seminars as directed
• Other duties as assigned by the supervisor as it relates to the position of Intake Worker

Skills

High School Diploma / GED

Non-judgmental attitude

MS Office

Diversity sensitivity

Crisis intervention

Experience with homeless population

At-risk assessment

Verbal and written communication

Background clearance

Education

High School Diploma / GED

Tools

MS Office

Job description

The Salvation Army USA Western Territory in Tucson is seeking an Intake Worker to manage client check-in, referrals, and basic shelter services while maintaining accurate records and a supportive, non-judgmental approach.

You will perform intake assessments, document incidents, assist with HMIS entries, enforce shelter rules, coordinate with responders, and help clients access needed services. A high school diploma and experience with homeless populations are preferred.