Shelter Support Navigator: Intake, Safety & Referrals

CENTRAL ARIZONA SHELTER SERVICES INC; Phoenix (AZ); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

CENTRAL ARIZONA SHELTER SERVICES INC is seeking a client services associate to maintain a safe, orderly environment and assist individuals with daily needs in a fast-paced shelter setting. You will help with intake, referrals, HMIS data entry, and collaborate with the shelter team to ensure smooth operations.

You will interact with clients, volunteers, donors, and vendors, follow policies, and help keep beds stocked, spaces clean, and safety protocols up to date, while escalating issues to

Formación

• High school diploma or equivalent required.
• Ability to obtain Arizona Level One Fingerprint Clearance Card.
• Proficiency in data entry, Microsoft Word and Excel.
• Excellent organizational and communication abilities.

Responsabilidades

• Provide excellent customer service to clients, volunteers, donors, and vendors.
• Complete new client intakes; explain agency rules and policies and tour around campus.
• Attend to client needs, answer questions, resolve problems and elevate to case manager or supervisor when necessary.
• Enter relevant data in HMIS accurately and according to Shelter policies.
• Maintain a clean, organized work area and assist with shelter operations.

Conocimientos

Organizational skills

Communication skills

Multitasking / flexibility

Data entry

Educación

High school diploma or equivalent

Herramientas

HMIS

Descripción del empleo

CENTRAL ARIZONA SHELTER SERVICES INC is seeking a client services associate to maintain a safe, orderly environment and assist individuals with daily needs in a fast-paced shelter setting. You will help with intake, referrals, HMIS data entry, and collaborate with the shelter team to ensure smooth operations.

You will interact with clients, volunteers, donors, and vendors, follow policies, and help keep beds stocked, spaces clean, and safety protocols up to date, while escalating issues to