Shelter Guest Services Counselor - Housing Support

Pine Street Inn; Boston (MA); On-site; USD 29,480 - 33,021; Full time

Job summary

Pine Street Inn is hiring a Guest Services Specialist in Boston, MA, to provide essential support in a shelter environment. This role focuses on direct care for guests, helping them access housing and other necessary resources. Ideal candidates will possess a high school diploma and have at least one year of experience in human services. Duties include documenting guest interactions, assisting with various needs, and working collaboratively in a dynamic setting. The position offers a pay range of $21.40 - $23.97 per hour based on experience.

Qualifications

• Minimum of one year of experience in the Human Services field is required.
• Administering Narcan and CPR in a work setting is preferred.
• Bilingual English/Spanish is preferred.

Responsibilities

• Provide direct care to guests in a safe shelter environment.
• Assist with the development and implementation of housing pathways.
• Connect guests with relevant resources and support services.
• Document reports in accordance with agency policy.

Skills

Effective communication

Crisis management

Knowledge of addiction and mental health

Education

High School diploma or GED

Job description

Pine Street Inn is hiring a Guest Services Specialist in Boston, MA, to provide essential support in a shelter environment. This role focuses on direct care for guests, helping them access housing and other necessary resources. Ideal candidates will possess a high school diploma and have at least one year of experience in human services. Duties include documenting guest interactions, assisting with various needs, and working collaboratively in a dynamic setting. The position offers a pay range of $21.40 - $23.97 per hour based on experience.