Shelter Guest Services Specialist: Housing Pathways

Pine Street Inn; Boston (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Pine Street Inn in Boston is hiring a Guest Services Specialist to support the safety and well-being of guests in our shelter. The role focuses on direct guest care and timely, professional responses based on guest needs, with duties to motivate housing pathways and connect guests to resources.

The position requires a High School diploma or GED, a year of human services experience, and a willingness to respond to emergencies.

Qualifications

• High School diploma or GED.
• Valid MA driver's license in good standing.
• Bilingual English/Spanish.

Responsibilities

• Provide direct care to shelter guests with professionalism.
• Assist guests with housing resources and referrals.
• Enter data into HMIS and document reports per policy.
• Respond to emergencies and maintain safety.

Skills

Customer service

Crisis intervention

Communications

Bilingual English/Spanish

Education

High School diploma or GED

MA driver's license

Job description

Pine Street Inn in Boston is hiring a Guest Services Specialist to support the safety and well-being of guests in our shelter. The role focuses on direct guest care and timely, professional responses based on guest needs, with duties to motivate housing pathways and connect guests to resources.

The position requires a High School diploma or GED, a year of human services experience, and a willingness to respond to emergencies.