Night Shelter Counselor: Housing Pathways & Resources

Pine Street Inn; Boston (MA); On-site; USD 29,480 - 41,328; Full time

Job summary

Pine Street Inn in Boston is seeking a Guest Services Specialist to help maintain a safe, welcoming shelter environment. The role emphasizes direct guest care, timely responsiveness, and prioritizing guests’ housing needs while linking them to appropriate resources.

You will document interactions in the HMIS system, stay energized under demanding conditions, and collaborate with supervisors to make sound decisions.

Qualifications

• High School diploma or GED required.
• Minimum of one year in the Human Services field.
• Ability to stand for long periods and lift up to 25 lbs.
• Ability to respond quickly and calmly to emergencies.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to guests promptly and professionally, prioritizing housing needs.
• Assist in developing a housing pathway and connect guests to resources.
• Document interactions and reports in the HMIS system per policy.
• Make sound decisions and seek supervisor guidance when needed.

Skills

Emergency response

Good judgement

Clear communication

Multitasking

Motivational Interviewing

Trauma-Informed Care

Non-judgmental communication

Resilience

Education

High School diploma or GED

Job description

Pine Street Inn in Boston is seeking a Guest Services Specialist to help maintain a safe, welcoming shelter environment. The role emphasizes direct guest care, timely responsiveness, and prioritizing guests’ housing needs while linking them to appropriate resources.

You will document interactions in the HMIS system, stay energized under demanding conditions, and collaborate with supervisors to make sound decisions.