Shelter Guest Experience Specialist

Montana Rescue Mission; Billings (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Montana Rescue Mission in Billings seeks a Guest Services Specialist to welcome shelter guests, manage front desk operations, and help maintain a safe, orderly environment.

The role serves as the primary point of contact, coordinates with staff, communicates shelter rules, and supports daily routines such as meal times and check-ins.

Candidates should bring a high school diploma and experience in customer service or human services, with strong communication and problem‑solving skills.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, human services, or a related field.
• Strong interpersonal and communication skills.

Responsibilities

• Serve as the first point of contact for guests, visitors, and partners.
• Manage front desk check-ins, documentation, and daily logs.
• Monitor guest activity and enforce shelter rules with professionalism.
• De-escalate conflicts and coordinate with staff on referrals.
• Participate in team meetings and training as required.

Skills

Customer service

Interpersonal communication

Front desk operations

Education

High school diploma or equivalent

Job description

Montana Rescue Mission in Billings seeks a Guest Services Specialist to welcome shelter guests, manage front desk operations, and help maintain a safe, orderly environment.

The role serves as the primary point of contact, coordinates with staff, communicates shelter rules, and supports daily routines such as meal times and check-ins.

Candidates should bring a high school diploma and experience in customer service or human services, with strong communication and problem‑solving skills.