Guest Experience & Front Desk Associate

Leisure Hotel; Montana; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) with Employer Match

Health Insurance

Paid Time Off (PTO)

Employer-Paid Life Insurance

Voluntary Life Insurance

Voluntary STD / LTD

Job summary

A hospitality establishment in Montana is seeking a Front Desk and Guest Services Associate to provide outstanding customer service and support for guests. This role involves welcoming guests, coordinating services with other departments, and maintaining a clean environment. Preferred candidates will have strong communication skills and experience in hospitality operations. The position offers a collaborative culture with opportunities for growth and a comprehensive benefits package.

Qualifications

• Proven excellent customer service and communication skills.
• Proficiency in computer programs such as Microsoft Word and Google Docs.
• Working knowledge of reservation software and PMS.
• Experience with POS systems for order processing.
• Ability to multi-task efficiently and adapt quickly.

Responsibilities

• Greet and assist guests with check-in and check-out procedures.
• Handle to-go orders efficiently and accurately.
• Collaborate with housekeeping and laundry departments.
• Support hostessing duties by seating guests.
• Assist in bussing tables and maintaining cleanliness.
• Utilize PMS and POS software for processing.
• Work closely with housekeeping for guest satisfaction.
• Multi-task effectively in a fast-paced environment.

Skills

Excellent customer service

Communication skills

Proficiency in Microsoft Word

Proficiency in Google Docs

Reservation software knowledge

Point-of-sale systems experience

Multi-tasking ability

Teamwork skills

Tools

Property Management System (PMS)

Point-of-Sale (POS) software

Job description

A hospitality establishment in Montana is seeking a Front Desk and Guest Services Associate to provide outstanding customer service and support for guests. This role involves welcoming guests, coordinating services with other departments, and maintaining a clean environment. Preferred candidates will have strong communication skills and experience in hospitality operations. The position offers a collaborative culture with opportunities for growth and a comprehensive benefits package.