Front Desk Champion - Shelter & Recovery Services

Oliver Gospel Mission Inc; Columbia (SC); On-site; USD 19,000 - 25,000; Full time

Job summary

Oliver Gospel Mission Inc seeks a Guest Services Associate to serve as the main contact for guests entering the Men’s Recovery Programs and shelter services. You will greet guests, provide information about available programs, and maintain a welcoming front desk.

The role requires experience in administrative tasks, de-escalation skills, and the ability to work a shift schedule in a nonprofit shelter environment. Strong teamwork and professionalism are essential.

Qualifications

• High School Diploma or equivalent; certifications and college preferred.
• At least 1 year of proven administrative experience.
• Experience in high-risk environments with vulnerable populations.
• De-escalation/conflict resolution experience and emotional intelligence.
• Ability to participate in a shift work schedule.
• Proven ability to work independently while staying aligned with the supervisor's priorities.
• Proficient knowledge of PC-based software and office equipment.

Responsibilities

• Greet visitors courteously and professionally.
• Provide information about available services, programs, and resources.
• Maintain a clean, organized front desk area and shift communication log.
• Register visitors and assist guests with intake procedures as needed.
• Assist with bed assignments, searches of personal belongings, and screenings when required.
• Answer calls, respond to inquiries, and direct calls to staff.
• Assist with reception tasks, filing, data entry, and record-keeping.
• Become proficient in Oliver Gospel’s HMIS and required systems.
• Communicate effectively with program guests, staff, and volunteers to foster a positive environment.
• Collaborate with team members to address client needs and concerns promptly.
• Provide participant counts for chapel services and events.
• Assist with linens, hygiene items, and meals.
• Assist with receiving/donating items and submitting requests.
• Operate the sound system and Smart TV when needed.
• Help facilitate Rapid Shelter/Cold Weather Shelter.
• Drive company vehicles as needed (MVR required).
• Develop relationships with guests and report needs and behaviors.
• Assist with dispensing medications as needed.
• Ensure guests have clothing and essentials upon entry and throughout programs.
• Monitor security of the front desk and facility areas.
• Deescalate and support people in crises, involving Life Coaches or Managers as needed.
• Report policy violations, substance abuse/suspicions, and threats to staff or guests.
• Enforce shelter structure, policies, and protocols; ensure front desk is attended.
• Perform other duties as assigned.

Skills

Administrative experience

De-escalation skills

Conflict resolution

Shift work

Independent work

PC software proficiency

Education

High School Diploma or equivalent

Job description

Oliver Gospel Mission Inc seeks a Guest Services Associate to serve as the main contact for guests entering the Men’s Recovery Programs and shelter services. You will greet guests, provide information about available programs, and maintain a welcoming front desk.

The role requires experience in administrative tasks, de-escalation skills, and the ability to work a shift schedule in a nonprofit shelter environment. Strong teamwork and professionalism are essential.