Guest Experience Supervisor - Front Desk Leader

Pursuit; Lodge Grass (MT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Join Pursuit team and perks

Access to Pursuit attractions

Employee discounts on stays, dining, &

Job summary

Pursuit is hiring a Front Desk Supervisor in Montana to oversee daily front desk operations and deliver exceptional guest experiences. The role requires guiding a team, coordinating with housekeeping and maintenance, and handling guest concerns with professionalism.

Qualifications include 2+ years at a Front Desk, supervisory experience, and strong communication and organizational skills. Flexible scheduling, including evenings and weekends, is expected.

Qualifications

• 2+ years of Front Desk experience in a hotel, resort, or hospitality environment.
• Previous supervisory, lead, or senior Front Desk experience preferred.
• Strong guest service, communication, and conflict-resolution skills.
• Ability to lead by example and motivate a team in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Proficiency with hotel property management systems and standard computer applications.
• Flexible schedule, including evenings, weekends, and holidays as required.

Responsibilities

• Supervise Front Desk operations during assigned shifts and ensure service standards are consistently met.
• Support Front Desk team scheduling, daily workflow, and shift coverage.
• Train, coach, and support Front Desk Agents to promote a positive and productive work environment.
• Serve as the primary point of contact for guest concerns, resolving issues promptly and professionally.
• Coordinate with Housekeeping, Maintenance, Reservations, and other departments to ensure seamless guest service.
• Assist with arrivals, departures, group business, VIP guests, and special requests.
• Monitor room inventory, occupancy, and operational reports as needed.
• Ensure the Front Desk, lobby, and public areas maintain a professional and welcoming appearance.
• Identify and communicate maintenance, safety, and security concerns.
• Support overall hotel operations and perform additional duties as assigned.

Skills

Front Desk experience

Supervisory

Guest service

Leadership

Organizational skills

PMS experience

Tools

Hotel PMS

Microsoft Office

Job description

Pursuit is hiring a Front Desk Supervisor in Montana to oversee daily front desk operations and deliver exceptional guest experiences. The role requires guiding a team, coordinating with housekeeping and maintenance, and handling guest concerns with professionalism.

Qualifications include 2+ years at a Front Desk, supervisory experience, and strong communication and organizational skills. Flexible scheduling, including evenings and weekends, is expected.