Direct Care Counselor

MONTANA RESCUE MISSION; Billings (MT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Full benefits package

100% employer-paid medical, dental, vision, and life insurance

Job summary

A nonprofit organization in Billings seeks a Direct Care Counselor to support shelter guests in their recovery journeys. The role includes managing shelter operations, offering crisis intervention, and providing spiritual support. Candidates should have a degree in human services and experience in social services. The position requires flexibility to work multiple shifts, with a foundation in faith and commitment to helping others transform their lives.

Qualifications

• 1+ years of experience in social services, recovery support, or related roles required.
• Valid Montana driver’s license and insurable driving record.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcome new guests and complete the intake process.
• Monitor behavior and intervene before issues escalate.
• Offer prayer and encouragement to guests upon request.

Skills

Crisis intervention

Addiction recovery

Excellent communication

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in human services or a related field

Job description

Job Title

Job Title: Direct Care Counselor

Location

Location: Montana Rescue Mission – Billings, MT

Schedule

Schedule: Full-Time | Day, Evening, Weekend & Holiday Shifts (As Needed)

Benefits

Benefits: Full Benefits Package | 100% Employer-Paid Medical, Dental, Vision & Life Insurance

Position Summary

As a Direct Care Counselor, you’ll work directly with shelter guests, maintaining a safe, respectful, and supportive environment. You\'ll play a vital role in helping guests navigate daily challenges and take steps toward stability, recovery, and spiritual growth.

Key Responsibilities

Shelter Operations & Guest Support

• Welcome new guests and complete the intake process
• Explain house rules and assign sleeping accommodations
• Conduct urinalysis and breathalyzer testing as needed
• Perform daily room and bed checks
• Supervise guest activities and enforce shelter guidelines
• Answer phones, log donations, and respond to inquiries professionally

Crisis Management & Conflict Resolution

• Monitor behavior and intervene before issues escalate
• Respond to conflicts and emergencies with appropriate actions
• Maintain a safe and peaceful shelter environment

Spiritual & Emotional Support

• Offer prayer and encouragement to guests upon request
• Promote a culture of dignity, respect, and spiritual growth

Qualifications

Education & Experience

• Bachelor’s degree in human services or a related field preferred
• 1+ years of experience in social services, recovery support, or related roles required
• Strong background in crisis intervention, addiction recovery, or mental health support

Additional Requirements

• Valid Montana driver’s license and insurable driving record
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Excellent communication, problem-solving, and interpersonal skills

Faith-Based Commitment

Montana Rescue Mission is a Christ-centered nonprofit organization. As such, all employees must:

• Have a personal relationship with Jesus Christ
• Be willing to share the Gospel and participate in ministry activities (e.g., prayer, devotions)
• Affirm and uphold MRM’s Statement of Faith, Core Values, and Employee Handbook

Why Choose Montana Rescue Mission?

• Make a real impact in your community
• Grow your skills in social work, crisis response, and faith-based service
• Join a supportive, mission-driven team dedicated to helping others experience transformation and hope