Shelter Crisis Support Advocate

The Family Place; Dallas (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health, dental, vision insurance

403b retirement options

Generous PTO and holidays

Job summary

The Family Place seeks a Resident Advocate to ensure a safe, welcoming shelter for survivors of family violence. You will provide emotional support, assist with daily needs, and coordinate services with Case Managers and staff to help residents regain stability.

You will help with intake, safety planning, crisis de-escalation, and ongoing advocacy while maintaining confidentiality and professional boundaries in a supportive environment.

Qualifications

• Bachelor's degree or equivalent plus 6 months in residential facility, shelter, or similar.
• Bilingual English/Spanish may be required for some roles.
• Proficiency with Microsoft Office and crisis management tools.

Responsibilities

• Provide emotional support to residential clients with active listening and non-judgmental communication.
• Collaborate with Case Managers and staff on client updates through documentation and communication.
• Intervene in crisis situations using approved de-escalation methods to ensure resident safety.
• Maintain intake processes including shelter policies, tours, paperwork, and needs assessment.
• Assist with basic life skills, daily planning, and transportation coordination as needed.

Skills

Active listening

Crisis intervention

Empathy

Bilingual English/Spanish

Education

Bachelor's degree in psychology, social work, sociology, or similar

Associate degree with equivalent training/experience

Tools

Microsoft Office

Job description

The Family Place seeks a Resident Advocate to ensure a safe, welcoming shelter for survivors of family violence. You will provide emotional support, assist with daily needs, and coordinate services with Case Managers and staff to help residents regain stability.

You will help with intake, safety planning, crisis de-escalation, and ongoing advocacy while maintaining confidentiality and professional boundaries in a supportive environment.