Shelter Advocate: Crisis Support & Case Management

HELPING ALL VICTIMS IN NEED; Kittanning (Armstrong County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Paid time off

Training & development

Job summary

Helping All Victims in Need (HAVIN) is seeking a Shelter Advocate to support residents experiencing homelessness or housing instability due to family violence. You will guide shelter residents, connect them with resources, assist with intake, safety planning, and crisis intervention on-site.

This role involves confidential case management, data collection, and collaboration with staff to promote safety and progress toward stability.

Qualifications

• Shelter Advocates must complete HAVIN's domestic violence/sexual assault training program.
• All Shelter Advocates will be required to undergo a drug test, criminal, including FBI, and child abuse clearances.
• Applicants must be able to walk up and down two flights of stairs, and lift and carry up to thirty pounds.
• Must have valid PA driver's license.
• Specific training and/or knowledge of domestic violence/sexual assault issues preferred.
• Strong crisis intervention skills with the ability to remain calm under pressure.
• Excellent conflict management and communication skills to handle sensitive situations tactfully.
• Successful Shelter Advocates are dependable, organized, self-motivated and team players.

Responsibilities

• Provide direct support to shelter residents by addressing their immediate needs and guiding them through intake processes.
• Support the safety of all individuals on-site through crisis intervention, including de-escalating conflicts and responding to behavioral health issues.
• Assist with childcare activities to support families and promote a nurturing environment.
• Collect data related to resident progress, incident reports, and program outcomes; ensure proper filing and data entry for record keeping.
• Successful Shelter Advocates must be able to work independently yet compatibly with others; must be able to work with those in crisis.
• Applicants must abide by all applicable confidentiality standards of the program.

Skills

Crisis intervention

Conflict management

Communication skills

Dependable

Organized

Team player

Education

HAVIN domestic violence/sexual assault training program

Job description

Helping All Victims in Need (HAVIN) is seeking a Shelter Advocate to support residents experiencing homelessness or housing instability due to family violence. You will guide shelter residents, connect them with resources, assist with intake, safety planning, and crisis intervention on-site.

This role involves confidential case management, data collection, and collaboration with staff to promote safety and progress toward stability.