Shelter Resident Advocate - Crisis Support & Safety

The Family Place; Dallas (TX); Presencial; USD 36 000 - 52 000; Tempo integral

Resumo da oferta

The Family Place in Dallas, TX is seeking a Resident Advocate to support survivors of family violence by keeping the shelter safe, welcoming, and well-maintained. You will be the first point of contact for residents, offering compassionate listening, crisis support, and practical help to begin rebuilding their lives.

You will work with program teams and case managers to document needs, coordinate intake, safety planning, and provide personal supplies.

Qualificações

• Provides emotional support to residential clients by demonstrating sensitivity and support to those in crisis through active listening and comforting words in a non-judgmental manner.
• Collaborate with Case Managers, supervisor, and designated staff on service updates or needs for clients through documentation, email, and/or verbal communication.
• Intervenes in crisis situations, using de-escalation and crisis intervention methods to promote safety.

Responsabilidades

• Provides emotional support to residential clients by demonstrating sensitivity and support to those in crisis through active listening and comforting words in a non-judgmental manner.
• Collaborate with Case Managers, supervisor, and designated staff on service updates or needs for clients through documentation, email, and/or verbal communication.
• Intervenes in crisis situations, is intentional in words and action, by using approved de-escalation and crisis intervention methods that promote the safety of all residents.
• Provides timely communication to supervisor and designated staff regarding pertinent client situations and issues.
• Assure that all intakes with new clients include reviewing shelter policies, tours of the facility, completing intake paperwork, access for immediate needs, and providing personal supplies within a 24-hour period.

Conhecimentos

Active listening

Empathy

Crisis intervention

Communication

Descrição da oferta de emprego

The Family Place in Dallas, TX is seeking a Resident Advocate to support survivors of family violence by keeping the shelter safe, welcoming, and well-maintained. You will be the first point of contact for residents, offering compassionate listening, crisis support, and practical help to begin rebuilding their lives.

You will work with program teams and case managers to document needs, coordinate intake, safety planning, and provide personal supplies.