Crisis Shelter Advocate & Victim Support

RBR Alliance; Salem (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

RBR Alliance is seeking a Shelter Advocate to provide direct support to residents and hotline callers, assisting with shelter operations and crisis intervention. You will ensure safety and confidentiality while guiding clients through information and referrals.

The role requires strong communication, advocacy, and organizational skills, with flexibility for on-site shelter duties and weekend coverage. Training and collaboration with the Victim Services Shelter Manager are essential.

Qualifications

• High school diploma preferred; experience in crisis or shelter services is a plus.
• Effective verbal and written communication, including documentation.
• Ability to work with diverse populations and maintain confidentiality.
• CPR, First Aid, and AED certification required.

Responsibilities

• Assist with daily shelter operations and direct client services.
• Respond to crisis situations and provide information, emotional support, and referrals.
• Assist victims with safety planning and understanding the criminal justice process.
• Maintain accurate client records and required documentation.
• Attend staff meetings and trainings as required.

Skills

Verbal communication

Written communication

Crisis intervention

Advocacy

Interpersonal skills

Team collaboration

Education

High school diploma

Tools

Google Docs

Microsoft Word

Job description

RBR Alliance is seeking a Shelter Advocate to provide direct support to residents and hotline callers, assisting with shelter operations and crisis intervention. You will ensure safety and confidentiality while guiding clients through information and referrals.

The role requires strong communication, advocacy, and organizational skills, with flexibility for on-site shelter duties and weekend coverage. Training and collaboration with the Victim Services Shelter Manager are essential.