Shelter Case Manager - Housing & Resources

The Salvation Army USA Central Territory; Bloomington (IL); On-site; USD 59,311,000 - 71,062,000; Full time

Job summary

The Salvation Army North and Central Illinois Division is seeking a Case Manager for Safe Harbor Shelter to provide comprehensive case management, assess client needs, develop case plans, and connect clients with community resources and transportation.

The role requires a BS in social work or related field, 3 years of homelessness experience, strong documentation, confidentiality, and the ability to work with diverse populations; reports to Residential Director.

Qualifications

• Bachelor of Science degree in social work, sociology, criminal justice or another related field. In lieu of a degree, candidates with a minimum of five years' experience in social work or case management with a social service organization will be considered.
• Minimum of 3 years of experience working with individuals experiencing homelessness or other vulnerable populations. Demonstrated proficiency in case management, with a strong focus on accurate documentation, timely reporting, detailed recordkeeping, and compliance with program requirements.

Responsibilities

• Provide case management services to clients to include, but not limited to reviewing intake material for accuracy, assessing client needs, case plan development and compliance, act as liaison to community resources, provide referrals to appropriate agencies, arrange for client transportation
• Establish first contact within 5 days
• Meet with clients weekly or as otherwise determined
• Attempt to meet for discharge planning
• Document client information and progress through HMIS Service Point.
• Record, track and submit statistical information as scheduled to maintain compliance with DHS, HUD, and The Salvation Army.
• Attend monthly Continuum of Care (CIOC) meetings as directed
• Conduct quarterly resident house meetings as directed
• Determine client eligibility and advocate for clients
• Act as first point of contact for client related issues
• Maintain all client records ethically and confidentially
• Strive to meet the outcomes of the Continuum of Care grant project
• Attend conferences, seminars and staff meetings as directed
• In administering Safe Harbor programs, uphold the policies, goals and mission statement of The Salvation Army
• Collaborate with outreach workers and maintain eligibility list for non-residents utilizing Day Center Services
• Facilitate outreach and training activities for clients by maintaining community partnerships
• Participates in rotating ON CALL schedule to provide 24/7 coverage to Safe Harbor operations
• Develop Job Leads Listing
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices
• Maintain compliance in The Salvation Army's "Safe From Harm" Certification
• Other duties as assigned by the Residential Services Director or Corps Officer

Skills

Communication

Confidentiality

Multitasking

Diversity sensitivity

Policies & procedures

Budget awareness

MS Office

Education

BS in Social Work or related field

5 years social services experience

Job description

The Salvation Army North and Central Illinois Division is seeking a Case Manager for Safe Harbor Shelter to provide comprehensive case management, assess client needs, develop case plans, and connect clients with community resources and transportation.

The role requires a BS in social work or related field, 3 years of homelessness experience, strong documentation, confidentiality, and the ability to work with diverse populations; reports to Residential Director.