Shelter Care Navigator: Crisis Support & Housing Pathways

Volunteers of America Northern California & Northern Nevada, Inc.; Truckee (CA); On-site; USD 29,000 - 41,000; Full time

Job summary

Volunteers of America Northern California & Northern Nevada, Inc. in Truckee operates a 24-hour shelter at the Truckee Navigation Center, offering essential services and housing support.

As a Community Care Associate, you are the front-line ambassador who helps stabilize participants, maintains a safe environment, and coordinates daily routines with care and trauma-informed practices. You will work 6:00am–2:30pm Tuesday–Saturday, perform intake interactions, support meals, housekeeping, and

Qualifications

• Ability to communicate and comprehend oral and written instructions.
• Experience in homelessness services or social services is preferred but not required.
• Demonstrated compassion, empathy, and professional boundaries in crisis situations.

Responsibilities

• Provide daily program maintenance and ensure safety.
• Maintain daily reports and shift logs.
• Assist in staff training and development.
• Coordinate meals, room assignments, and daily routines.
• De-escalate crises using trauma-informed approaches.
• Collaborate with Whole Person Care Coordinators and leadership.
• Uphold program policies and security; provide emergency assistance as needed.

Skills

Teamwork skills

De-escalation

Communication skills

Computer skills

Compassionate assistance

Organizational skills

Job description

Volunteers of America Northern California & Northern Nevada, Inc. in Truckee operates a 24-hour shelter at the Truckee Navigation Center, offering essential services and housing support.

As a Community Care Associate, you are the front-line ambassador who helps stabilize participants, maintains a safe environment, and coordinates daily routines with care and trauma-informed practices. You will work 6:00am–2:30pm Tuesday–Saturday, perform intake interactions, support meals, housekeeping, and