Shelter & Community Care Navigator

Volunteers of America Northern California and Northern Nevada; Truckee (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Paid holidays

Vacation

Sick pay

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Job summary

Volunteers of America Northern California and Northern Nevada operates the Truckee Navigation Center, a 24‑hour shelter with meals, showers, laundry, and on‑site services. The Community Care Associate role supports participants toward stable housing and well‑being in a compassionate, structured environment.

You will work 6:00am–2:30pm Tue–Sat, with benefits including paid holidays and health coverage, and you’ll collaborate with care coordinators to deliver trauma‑informed support and safe daily

Qualifications

• Strong teamwork and collaboration with staff and partners.
• Ability to de-escalate crises using trauma‑informed approaches.
• Clear oral and written communication with participants and team.
• Basic computer skills for documentation and reporting.
• Organizational skills to maintain logs, safety, and cleanliness.
• Compassionate, professional service for people experiencing homelessness.

Responsibilities

• Perform daily work to achieve program objectives and ensure safety.
• Engage participants with trauma‑informed, strength‑based approaches.
• Explain program requirements and ensure participant compliance.
• Coordinate meal service, room assignments, and daily routines.
• Provide shift coverage and maintain center security and safety.
• Document and notify management of participant concerns and incidents.
• Maintain daily reports, logs, and housekeeping tasks as needed.
• Assist in training new staff and support program development.

Skills

Teamwork

De-escalation

Oral and written communication

Computer skills

Organizational skills

Compassionate service

Job description

Volunteers of America Northern California and Northern Nevada operates the Truckee Navigation Center, a 24‑hour shelter with meals, showers, laundry, and on‑site services. The Community Care Associate role supports participants toward stable housing and well‑being in a compassionate, structured environment.

You will work 6:00am–2:30pm Tue–Sat, with benefits including paid holidays and health coverage, and you’ll collaborate with care coordinators to deliver trauma‑informed support and safe daily