Full-Time Shelter Care Navigator (Trauma-Informed)

Volunteers of America; Truckee (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Paid holidays

Vacation

Sick leave

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Job summary

Volunteers of America in Truckee, CA seeks a Community Care Associate to join a 24-hour shelter program. You support participants at intake, maintain a safe, welcoming space, and coordinate meals, housing navigation, and daily routines.

Working with Whole Person Care Coordinators, you apply trauma-informed approaches, de-escalate crises, and help participants move toward stable housing. CPR/First Aid certification within 90 days is required; the schedule is Tue-Sat, 6:00am–2:30pm.

Qualifications

• Demonstrated ability to communicate and comprehend oral and written instructions.
• CPR and First Aid training within ninety (90) days of employment and recertification as necessary.
• Must have flexibility to work irregular hours and function independently and in a team.

Responsibilities

• Be the heartbeat of the navigation center, greeting participants at intake and maintaining a calm presence during crises.
• Maintain a safe, welcoming space using trauma-informed, strength-based, compassionate approaches.
• Coordinate meal preparation/service, room assignments, and daily routines.
• Provide shift coverage and ensure navigation center security and safety, indoors and outdoors.
• Provide emergency assistance to participants and co-workers within CPR/First Aid scope.
• Document and notify management of participant concerns and incidents; maintain daily reports and logs.
• Assist in training and development of new staff and maintain knowledge of safety standards.

Skills

Teamwork

Crisis de-escalation

Oral and written communication

Computer skills

Organizational skills

Job description

Volunteers of America in Truckee, CA seeks a Community Care Associate to join a 24-hour shelter program. You support participants at intake, maintain a safe, welcoming space, and coordinate meals, housing navigation, and daily routines.

Working with Whole Person Care Coordinators, you apply trauma-informed approaches, de-escalate crises, and help participants move toward stable housing. CPR/First Aid certification within 90 days is required; the schedule is Tue-Sat, 6:00am–2:30pm.