Shelter Support Specialist — Swing Shift

Volunteers of America Northern California and Northern Nevada; Reno (NV); On-site; USD 22,000 - 31,000; Full time

Job summary

Volunteers of America Northern California and Northern Nevada is seeking a full-time Support Staff member for the Nevada Cares Campus in Reno, working the swing shift from 3:00 PM to 11:00 PM. This role supports adults and families experiencing homelessness through shelter and essential services, in partnership with local authorities.

The position emphasizes compassionate, non-judgmental service, safety, and teamwork.

Qualifications

• Teamwork skills.
• Oral and written communication skills.
• Ability to de-escalate crises and assist residents and staff in emergencies.
• Organizational skills.
• Analytical and decision-making ability.

Responsibilities

• Provide safe, non-judgmental support to program participants.
• Assess participant needs and support safety and program objectives.
• Coordinate meal preparation/service, bed assignments, showers, laundry.
• Maintain daily reports and documentation.
• Respond to participant questions and concerns.
• Perform shift logs and incident reports.
• Assist with participant property management.
• Maintain ground security and conduct safety checks.

Skills

Teamwork skills

Oral and written communication

De-escalate crises and assist

Organizational skills

Analytical and decision-making

Job description

Volunteers of America Northern California and Northern Nevada is seeking a full-time Support Staff member for the Nevada Cares Campus in Reno, working the swing shift from 3:00 PM to 11:00 PM. This role supports adults and families experiencing homelessness through shelter and essential services, in partnership with local authorities.

The position emphasizes compassionate, non-judgmental service, safety, and teamwork.