ServiceNow Technical Consultant - DPR

Purple Drive LLC; Canton (ME); On-site; USD 120,000 - 150,000; Full time

Job summary

Purple Drive LLC is seeking a ServiceNow DPRM specialist to implement and customize Digital Product Release Management across enterprise environments. You will configure DPR Workspace, release calendars, governance, and KPI dashboards, while integrating with Jira, Jenkins, Azure DevOps, and GitLab to support DevOps pipelines.

The role requires strong JavaScript/Java skills, ITIL awareness, and experience delivering scalable, automated DPRM solutions through an Agile/Scrum process.

Qualifications

• Experience implementing DPRM in ServiceNow.
• Strong knowledge of release management governance and lifecycle.
• Proficient in JavaScript and Java for ServiceNow development.
• Experience building dashboards and KPI reports in DPRM.
• Proficient with SQL queries and LDAP for integrations.
• Familiarity with ITIL and SDLC.
• Agile/Scrum experience.

Responsibilities

• Implement and configure ServiceNow Digital Product Release Management (DPRM) applications based on approved solution designs.
• Configure and manage: DPR Workspace, Release lifecycle, Governance models, Release calendars, Orchestration views, Release scorecards, Release templates.
• Develop persona-driven workspaces for Product Owners, Release Managers, QA, DevOps, and Change Managers.
• Configure business-unit-specific dashboards with enterprise-level KPI rollups.
• Configure tasks, approvals, workflows, and initial manual policies.
• Implement and maintain DPR Workspace and dashboards.
• Support DevOps and CI/CD pipeline implementations.
• Develop integrations with third-party tools such as JIRA, Jenkins, Azure DevOps, GitLab.
• Create and execute SQL queries and LDAP queries for integration with databases and directory services.
• Work with Oracle and MySQL databases and Active Directory (AD).
• Design and implement repeatable development processes across Development, Test, Staging, and Production environments.
• Ensure solutions are reliable, scalable, maintainable, and highly available.
• Perform unit testing and support SIT/UAT/testing.
• Provide production and user support as required.

Skills

DPRM modules

JavaScript

Java

ServiceNow Workspace

Release governance

Release calendars

Orchestration views

Release scorecards

Release templates

DPR dashboards

Tools

JIRA

Jenkins

Azure DevOps

GitLab

Job description

Experience

• Strong hands-on experience in ServiceNow development and Digital Product Release Management (DPRM) .

Required Technical Skills

• ServiceNow Digital Product Release Management (DPRM) modules
• JavaScript / Java
• ServiceNow Workspace
• Release lifecycle management
• Release governance
• Release calendars
• Orchestration views
• Release scorecards
• Release templates
• DPR dashboards and reporting

Key Technical Responsibilities

• Implement and configure ServiceNow Digital Product Release Management (DPRM) applications based on approved solution designs.
• Configure and manage:
  • DPR Workspace
  • Release lifecycle
  • Governance models
  • Release calendars
  • Orchestration views
  • Release scorecards
  • Release templates
• Develop persona-driven workspaces for Product Owners, Release Managers, QA, DevOps, and Change Managers.
• Configure business-unit-specific dashboards with enterprise-level KPI rollups.
• Configure tasks, approvals, workflows, and initial manual policies.
• Implement and maintain DPR Workspace and dashboards .
• Support DevOps and CI/CD pipeline implementations .
• Develop and maintain ServiceNow solutions using:
  • JavaScript
  • Jelly
  • XML
  • HTML
  • CSS
  • Web Services / REST / SOAP integrations
• Develop integrations with third-party tools such as:
  • JIRA
  • Jenkins
  • Azure DevOps
  • GitLab
• Create and execute SQL queries and LDAP queries for integration with databases and directory services.
• Work with Oracle and MySQL databases and Active Directory (AD) .
• Design and implement repeatable development processes across Development, Test, Staging, and Production environments .
• Ensure solutions are reliable, scalable, maintainable, and highly available.

Testing & Quality

• Perform Unit Testing and support:
  • System Integration Testing (SIT)
  • Performance Testing
  • User Acceptance Testing (UAT)
  • Client-specific testing
• Maintain high standards for code quality, documentation, and development practices .
• Troubleshoot and resolve technical issues identified during testing and UAT.
• Provide production and user support as required.

ServiceNow & Process Knowledge

• ServiceNow Certified System Administrator (CSA) - Mandatory
• Strong knowledge of ServiceNow development best practices and standards .
• Knowledge of Agile/Scrum methodology .
• Basic understanding of ITIL V3/V4 and industry standards .
• Strong understanding of the Software Development Life Cycle (SDLC) .
• Understanding of release management, governance, and enterprise application processes.

Preferred / Good-to-Have Qualifications

• ServiceNow Implementation Specialist certification.
• ITIL V3/V4 Foundation certification.
• Experience with ServiceNow DPRM implementation projects .
• Experience integrating ServiceNow with enterprise DevOps and CI/CD ecosystems.

Key Responsibilities

• Understand application requirements, user stories, and functional specifications.
• Translate requirements into scalable and maintainable ServiceNow solutions .
• Follow established ServiceNow development standards, best practices, and coding guidelines .
• Participate in daily Agile/Scrum stand-up meetings and understand changes to requirements and user stories.
• Independently manage assigned development tasks and deliver them within defined timelines and quality standards.
• Take ownership of the code quality for assigned deliverables.
• Perform unit testing and maintain appropriate technical documentation.
• Provide technical support during UAT .
• Assist users in understanding and validating implemented functionality.
• Provide training and knowledge transfer to end users when required.
• Collaborate effectively with Product Owners, Release Managers, QA, DevOps, Change Managers, and other stakeholders.