ServiceNow Developer

Inserso Corporation; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

Inserso Corporation seeks a hands-on ServiceNow Developer to support a live enterprise-level implementation serving 10,000+ users. You will design, deploy, and support ITSM solutions including Change, CMDB, Discovery, Incident, Problem, Service Catalog, and Service Portal.

The role requires strong scripting (JavaScript/SQL/PowerShell) and experience integrating ServiceNow with LDAP/SSO and MID Server, plus ITSM process knowledge. U.S. citizenship and DHS E-Verify cannot be waived.

Qualifications

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Associate’s degree in related field or equivalent experience.
• 6 years of experience in IT support or related field, preferability in software development or configurations.
• 4 years of experience hands-on developing, installing and supporting ITSM applications in a large-scale environment, preferably using ServiceNow.
• 4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool.
• 1 year of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell.
• ServiceNow CSA (Certified System Administrator).
• Demonstrated understanding of ITSM processes.

Responsibilities

• Work with customers/departments/users to design, deploy and support ServiceNow solutions according to user requirements.
• Hands-on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components.
• Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
• Create and maintain LDAP/SSO/MID Server connections with ServiceNow.
• Leverage external API knowledge for ServiceNow integration and automation.
• Create, update, and maintain ServiceNow CMDB via Discovery.
• Maintain Service Catalog items, Service Portal and UI pages, and manage users/roles/groups.
• Design and implement ongoing operations and maintenance processes on the ServiceNow instance.
• Produce documentation and deliver demonstrations for customers.
• Balance data security and functionality to ensure system sustainability and supportability.
• Develop credible and high-integrity relationships with customer technical resources.

Skills

ServiceNow

JavaScript

SQL

PowerShell

ITSM processes

Communication

Education

Associate’s degree in related field

Tools

LDAP

SSO

MID Server

SOAP/REST

Job description

The ServiceNow Developer is a member of a development team that is responsible for using their technical knowledge and expertise to support a live implementation of ServiceNow, in support of an enterprise-level (10,000+) user base. Experience should include configuration of ServiceNow applications: Change Management, Configuration Management, CMDB Management and Maintenance, Discovery, Incident Management, Problem Management, Request Fulfillment, Asset Management, Service Catalog, and Service Portal. This is a hands‑on, technical position. The position requires broad-based technical experience on the platform and integration with other systems, along with a solid understanding of relational databases. This individual will apply proven communication and problem‑solving skills to solve issues related to the deployment of mission‑critical software. The ability to take direction and work independently to achieve stated objectives is required.

Responsibilities

• Ability to work with various customers/departments/users to design, deploy and support ServiceNow solutions according to the user requirements.
• Hands‑on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles.
• Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
• Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server.
• External API knowledge used for ServiceNow integration and automation.
• Create, update, and maintain ServiceNow CMDB, including creating new Configuration Items, when needed via ServiceNow Discovery.
• Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups.
• Design, implement, and perform ongoing operations and maintenance process’ on the ServiceNow instance.
• Ability to develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations.
• Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service.
• Develop credible and high‑integrity relationships with customers technical resources.
• Other tasks as required in support of the ServiceNow tool.

Required Skills/Experience

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Associate’s degree in related field or equivalent experience.
• 6 years of experience in IT support or related field, preferability in software development or configurations.
• 4 years of experience hands‑on developing, installing and supporting ITSM applications in a large‑scale environment, preferability using ServiceNow.
• 4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool.
• 1 year of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell.
• ServiceNow CSA (Certified System Administrator).
• Demonstrated understanding of ITSM processes.

Preferred Skills/Experience

• Agile knowledge (sprints, stories, epics, etc.).
• ITIL v4 certified.
• ServiceNow Developer certification.
• Familiarity with SaaS and Cloud technologies.
• SOAP/REST Web Services, request and response structure, & associated frameworks (jQuery, AngularJS).
• Service Management or Service Dependency Mapping Tools Configuration Management.
• Deep knowledge of JavaScript, JSON, XML, SQL, and Web development tools.
• Sunflower Asset Management Solutions.
• ITOM Visibility
• ITOM Health
• Service Mapping
• Business Applications
• Vulnerability Response

Physical and/or Mental Qualifications

• Effectively communicate with customers, stakeholders, and technical specialists.

EOE, including Disability/Vets.

Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.