ServiceNow Developer - Senior

Inserso; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Inserso is seeking a Senior ServiceNow Developer to join a development team supporting a live enterprise implementation. The role emphasizes hands-on design, configuration, and integration of ServiceNow ITSM modules for users 10,000+.

You will work with diverse departments to deploy solutions and ensure data security and system sustainability. The ideal candidate has 5+ years of hands-on ITSM development and 2+ years scripting with JavaScript/SQL/PowerShell, plus strong communication skills and

Qualifications

• U.S. Citizenship required and pass DHS verification.
• Bachelor's degree in related field or equivalent experience.
• 8 years of IT support or related field, with software development or configurations.
• 5 years hands-on developing, installing and supporting ITSM apps, preferably ServiceNow.
• 4 years configuring, customizing, or administering ServiceNow or similar ITSM tool.
• 2 years writing and debugging scripts in JavaScript, SQL, and PowerShell.
• Demonstrated understanding of ITSM processes and data models (CSDM).

Responsibilities

• Work with customers and users to design, deploy and support ServiceNow solutions per requirements.
• Hands-on development, maintenance, and support of ServiceNow ITSM applications and components.
• Configure Business Rules, Client Scripts, UI Policies, UI Actions and Data Dictionary.
• Create and maintain LDAP/SSO and MID Server connections and integrations.
• Use external APIs for ServiceNow integration and automation.
• Develop and maintain CMDB via Discovery and manage Service Catalog and Service Portal.
• Design, implement, and operate ongoing maintenance for the ServiceNow instance.
• Produce clear documentation and demonstrations for stakeholders.
• Balance data security and functionality to ensure sustainable, supported services.
• Build credible relationships with customers' technical resources.

Skills

U.S. Citizenship

Bachelor's degree

Strong communication

Independent work

Client-focused

Education

Bachelor's degree or higher

Equivalent experience

Tools

ServiceNow

LDAP/SSO integration

REST/SOAP web services

SQL

PowerShell

JavaScript

Job description

The ServiceNow Developer - Senior is a member of a development team that is responsible for using their technical knowledge and expertise to support a live implementation of ServiceNow, in support of an enterprise-level (10,000+) user base. Experience should include configuration of ServiceNow applications: Change Management, Configuration Management, CMDB Management and Maintenance, Discovery, Incident Management, Problem Management, Request Fulfillment, Asset Management, Service Catalog, and Service Portal. This is a hands-o n, technical position. The position requires broad-based technical experience on the platform and integration with other systems, along with a solid understanding of relational databases. This individual will apply proven communication and problem-solving skills to solve issues related to the deployment of mission-critical software. The ability to take direction and work independently to achieve stated objectives is required.

This role will include, but will not be limited to the following responsibilities:

• Ability to work with various customers/departments/users to design, deploy and support ServiceNow solutions according to the user requirements.
• Hands‑on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles.
• Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
• Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server.
• External API knowledge used for ServiceNow integration and automation.
• Create, update, and maintain ServiceNow CMDB, including creating new Configuration Items, when needed via ServiceNow Discovery.
• Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups.
• Design, implement, and perform ongoing operations and maintenance process' on the ServiceNow instance.
• Ability to develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations.
• Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service.
• Develop credible and high-integrity relationships with customers technical resources.
• Tracking compliance to policies and procedures and resolving or escalating any compliance issues.
• Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed.
• Reviewing and publishing configuration management reporting.
• Reviewing and maintaining the health of the CMDB.
• Reviewing and maintaining the health of CDMB related integrations.
• Other tasks as required in support of the ServiceNow tool.

Required Skills/Experience:

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Bachelor's degree in related field or equivalent experience.
• 8 years of experience in IT support or related field, preferability in software development or configurations.
• 5 years of experience hands‑on developing, installing and supporting ITMS applications in a large‑scale environment, preferability using ServiceNow.
• 4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool.
• 2 years of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell.
• Demonstrated understanding of ITSM processes.
• Common Service Data Models (CSDM):
  • Classification and Class dependencies
  • Model Category Forms
  • Asset/CI Synchronization
• CMDB Identification and reconciliation Engine (IRE).
• Data Sources and Integrations - Support Integrations with multiple complex data sources:
  • MECM/SCCM/Intune
    • Implementation and maintenance of Service Graph Connector (SGC)
  • ServiceNow Discovery
    • Implementation and maintenance of Discovery schedules and ranges for both on Prem and Cloud solutions
  • Tenable
  • ADEX
  • Proprietary sources
• Baseline CMDB.
• CMDB Schema Model.
• CMDB Health Management:
  • Logical controls of multiple source data ingestion
  • CI remediation
  • Duplicate Cis
  • Query Builder

Preferred Skills/Experience:

• Agile knowledge (sprints, stories, epics, etc.).
• ITIL v4 certified.
• ServiceNow Developer certification.
• Familiarity with SaaS and Cloud technologies.
• SOAP/REST Web Services, request and response structure, & associated frameworks (jQuery, AngularJS).
• Service Management or Service Dependency Mapping Tools Configuration Management.
• Deep knowledge of JavaScript, JSON, XML, SQL, and Web development tools.
• Sunflower Asset Management Solutions.
• ITOM Visibility.
• ITOM Health.
• Service Mapping.
• Business Applications.
• Vulnerability Response.

EOE, including Disability/Vets.

Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.