ServiceNow Developer

Xaxis Solutions; Cincinnati (OH); On-site; USD 80,000 - 120,000; Full time

Job summary

Xaxis Solutions is looking for a skilled ServiceNow ITSM Developer in Cincinnati, Ohio. The role involves implementing key IT Service Management processes including Incident, Problem, and Change Management. The ideal candidate must possess ServiceNow certifications and have hands-on experience in configuring ITSM applications.

Applicants should demonstrate strong analytical and communication skills and be able to collaborate effectively in a team environment. Knowledge in Agile methodologies and experience with SQL databases will be advantageous.

Qualifications

• Experience as a ServiceNow ITSM Developer with various ITSM processes.
• Ability to configure ServiceNow ITSM applications according to design plans.
• Strong knowledge of ServiceNow platform architecture and functionalities.

Responsibilities

• Configure and implement various ITSM modules in ServiceNow.
• Develop integrations with external systems and implement security measures.
• Create and manage workflows, SLAs, and Catalog Items.

Skills

ServiceNow ITSM Developer

Agile/Scrum methodology

SQL

ITIL/industry standards

Communication skills

Analytical problem-solving

Education

ServiceNow Certified Systems Administrator

Certified Application Developer (CAD)

Tools

ServiceNow

APIs

Oracle

MySQL

Job description

Qualifications

• Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
• Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
• Must be ServiceNow Certified Systems Administrator
• Should possess knowledge in Agile/Scrum methodology
• Basic knowledge with ITIL/industry standards
• Knowledge of software development lifecycle (SDLC)
• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratevily
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

1. Including experience with the Service Catalog module and creating custom applications.
2. Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists), and enhancing the user interface to provide a custom look and feel.
3. Ability to implement moderate to complex custom widgets and backend scripting.
4. Strong knowledge of ServiceNow platform architecture, modules, and functionalities.
5. Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI ages, Script Includes, Access Control Lists, complex workflows and solution migration to higher environment.
6. Experience in developing ServiceNow integrations using APIs, web services, and data imports/exports.
7. Experience in Workflows, SLAs, Import Sets and Update Sets.
8. Experience in creation of Record Producers and Catalogue Items using Variables, Variable Sets.
9. Working knowledge to schedule jobs, events, and triggers to manage business needs.
10. Experience in creating transform maps and Import sets for uploading the bulk data through sheets.
11. Solid understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
12. Must have experience in Service Now Custom Development.
13. Sound knowledge of Computer Science fundamentals – data structures, algorithms, operating system concepts
14. Excellent analytical skills, methodical problem-solving skills and troubleshooting skills.
15. Self-motivated and willing to learn new skills and technologies as needed.
16. Ability to meet objectives, goals, and deadlines with minimal supervision.
17. Self-motivated individual, Flexible, Adaptable. Optimistic, Self-aware, Open to change
18. Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity.
19. Shows moral courage, openness, and honesty in all dealings.
20. Engages interest and participation of others and has a collaborative approach to working with others.
21. Training skills, to able to understand project implementation and train business users.
22. Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
23. Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
24. ServiceNow certifications, such as Certified Application Developer (CAD) or Certified System Administrator (CSA), are preferred.