ITSM Release Management / DPR Sustainment & Software Developer

SGS Consulting; Tallahassee (FL); Remote; USD 90,000 - 130,000; Full time

Job summary

SGS Consulting seeks a ServiceNow professional to develop, configure, and optimize enterprise ServiceNow platforms. You will own workflows, integrations, and automation, especially around Change and Release Management, DPR governance, and CI/CD integrations.

Collaboration with stakeholders is essential to translate requirements into scalable solutions. Requires 4+ years in ServiceNow, Foundation CSA/CAD preferred, and comfort working in a fast-paced remote environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field required
• 4+ years of experience in ServiceNow development and platform administration
• ServiceNow Certified System Administrator (CSA) preferred
• ServiceNow Certified Application Developer (CAD) preferred
• Experience working in enterprise or regulated environments preferred
• Background in ITSM, Release Management, or DevOps strongly preferred

Responsibilities

• Develop, configure, and maintain ServiceNow applications, workflows, and custom solutions
• Support ITSM modules with a focus on Change and Release Management
• Design and implement Digital Product Release (DPR) workflows and governance processes
• Build and maintain APIs, integrations, and automation using REST and SOAP services
• Develop scripts using JavaScript and Python for ServiceNow customization and enhancements
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions
• Maintain technical documentation including design specifications, test plans, and user guides
• Support sustainment of enterprise ServiceNow platforms and resolve production issues
• Integrate ServiceNow with CI/CD tools such as Jenkins, GitHub, and Azure DevOps
• Automate release processes including approvals, scheduling, risk assessments, and post-release reviews
• Monitor system performance and implement improvements for scalability and efficiency
• Support CMDB and CSDM data models and ensure configuration integrity
• Participate in Agile development processes and DevOps practices
• Identify opportunities for automation, AI integration, and process optimization within ServiceNow

Skills

ServiceNow development

ServiceNow configuration

ServiceNow customization

ITSM modules

JavaScript

Python

Flow Designer

REST APIs

SOAP APIs

CI/CD pipelines

CMDB

CSDM

Agile & DevOps

Stakeholder communication

Remote work

Education

Bachelor's degree in CS/IT

CSA certification

CAD certification

Tools

Flow Designer

Business Rules

Script Includes

Client Scripts

Jenkins

GitHub

Azure DevOps

CMDB

CSDM

Job description

Job Responsibilities

• Develop, configure, and maintain ServiceNow applications, workflows, and custom solutions
• Support ITSM modules with a focus on Change and Release Management
• Design and implement Digital Product Release (DPR) workflows and governance processes
• Build and maintain APIs, integrations, and automation using REST and SOAP services
• Develop scripts using JavaScript and Python for ServiceNow customization and enhancements
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions
• Maintain technical documentation including design specifications, test plans, and user guides
• Support sustainment of enterprise ServiceNow platforms and resolve production issues
• Integrate ServiceNow with CI/CD tools such as Jenkins, GitHub, and Azure DevOps
• Automate release processes including approvals, scheduling, risk assessments, and post-release reviews
• Monitor system performance and implement improvements for scalability and efficiency
• Support CMDB and CSDM data models and ensure configuration integrity
• Participate in Agile development processes and DevOps practices
• Identify opportunities for automation, AI integration, and process optimization within ServiceNow

Skills

• Strong experience with ServiceNow development, configuration, and customization
• Hands-on expertise in ITSM modules, especially Change and Release Management
• Proficiency in JavaScript and Python for scripting and automation
• Experience with Flow Designer, Business Rules, Script Includes, and Client Scripts
• Strong knowledge of REST and SOAP APIs and system integrations
• Experience integrating ServiceNow with CI/CD pipelines (Jenkins, GitHub, Azure DevOps)
• Understanding of CMDB and Common Service Data Model (CSDM)
• Experience with Agile methodologies and DevOps environments
• Strong analytical, troubleshooting, and problem-solving skills
• Experience with ServiceNow Incident, Request, and Knowledge Management modules
• Familiarity with Automated Test Framework (ATF) preferred
• Strong communication and stakeholder collaboration skills
• Ability to work independently in a fast-paced remote environment

Education/Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field required
• 4+ years of experience in ServiceNow development and platform administration
• ServiceNow Certified System Administrator (CSA) preferred
• ServiceNow Certified Application Developer (CAD) preferred
• Experience working in enterprise or regulated environments preferred
• Background in ITSM, Release Management, or DevOps strongly preferred