ServiceNow Technical Consultant

Alldus; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

A leading consulting firm is seeking an experienced ServiceNow Technical Consultant to lead end-to-end implementations for enterprise customers. The role requires extensive configuration expertise and client-facing abilities. You will work closely with customers to design and deliver scalable ServiceNow solutions, mentoring team members and collaborating with cross-functional teams. Ideal candidates will have over 7 years of experience, deep knowledge of the ServiceNow platform, and proven success in technical delivery.

Qualifications

• 7+ years of experience in software implementation, consulting, or technical delivery roles.
• 4+ years of hands-on ServiceNow implementation experience, strong focus on configuration.

Responsibilities

• Lead end-to-end ServiceNow implementations for enterprise customers.
• Architect and configure complex ServiceNow solutions.
• Serve as a trusted advisor to customers.

Skills

ServiceNow Configuration

Technical Consulting

Customer Engagement

Data Migration

Problem-Solving

Communication Skills

Education

ServiceNow certifications (CSA, CIS, CAD)

7+ years in software implementation or consulting

Tools

ServiceNow

REST/SOAP Integrations

Agile Methodologies

Job description

We’re looking for an experienced ServiceNow Technical Consultant to lead end-to-end implementations for enterprise customers. This is a highly client-facing role for someone who thrives in complex environments, has deep hands-on configuration expertise, and enjoys acting as a trusted technical authority throughout the customer lifecycle.

You’ll work closely with customers and internal teams to design, configure, and deliver scalable ServiceNow solutions that drive real business outcomes.

What You’ll Do

• Lead end-to-end ServiceNow implementations for enterprise customers, acting as the primary technical authority from discovery through go-live and beyond
• Architect and configure complex ServiceNow solutions, ensuring alignment with customer requirements, industry best practices, and internal product standards
• Run detailed discovery and requirements-gathering sessions with technical and business stakeholders, translating needs into scalable technical designs
• Serve as a trusted advisor to customers, providing guidance on platform capabilities, workflow optimisation, and change management considerations
• Collaborate cross-functionally with Product, Engineering, QA, and Customer Success to ensure seamless delivery and customer handoffs
• Develop and maintain implementation methodologies, templates, and documentation to standardise delivery and accelerate time-to-value
• Troubleshoot and resolve complex technical challenges including integrations, data migrations, and custom development
• Assist in testing and validation of customisations delivered as part of customer onboardings
• Create and deliver training materials and knowledge-transfer sessions to enable customers to maximise their ServiceNow investment
• Contribute to pre-sales activities where required, including solution demos, scoping, and technical discovery calls
• Mentor and coach team members on ServiceNow best practices, technical delivery, and client engagement
• Stay current with ServiceNow platform updates, new features, and industry trends, applying learnings to continuously improve delivery
• Identify opportunities for automation, process improvement, and scalability within the implementation practice

What We’re Looking For

• 7+ years of experience in software implementation, consulting, or technical delivery roles
• 4+ years of hands-on ServiceNow implementation experience, with strong focus on configuration, customisation, and integrations
• Deep knowledge of the ServiceNow platform architecture, including:
• Core modules
• Business Rules, Client Scripts
• Flow Designer and Integration Hub
• Proven experience leading complex implementations from initiation through successful delivery
• Strong discovery skills with the ability to translate business requirements into technical solutions
• Experience with data migration strategies, REST/SOAP integrations, MID Server, and third-party system connectivity
• Excellent communication and presentation skills, able to engage confidently with both technical teams and executive stakeholders
• Strong problem-solving mindset with a proactive approach to risk identification and resolution
• Ability to manage multiple concurrent engagements with high attention to detail
• Experience mentoring peers, leading workstreams, or driving delivery improvements
• ServiceNow certifications preferred:
• CSA (Certified System Administrator)
• CIS (Certified Implementation Specialist) and/or CAD (Certified Application Developer) strongly preferred
• Familiarity with Agile delivery methodologies