ServiceNow - Technical Consultant

Compunnel, Inc.; Fayetteville, Northern (NC, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Compunnel, Inc. in Fayetteville, NC seeks a Senior ServiceNow Technical Consultant to lead complex ServiceNow implementations across ITSM, ITOM, HRSD, and CSM. You will drive design, integration, and pre-sales activities while mentoring other engineers.

The role requires active TS/SCI clearance, strong architecture expertise, and the ability to manage multiple priorities in a fast-paced environment. Expect collaboration with stakeholders and ongoing platform optimization.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

Responsibilities

• Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
• Provide technical leadership and mentorship to consultants and developers.
• Customize and configure ServiceNow applications using established best practices while maintaining platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews and performance tuning activities.
• Ensure solutions adhere to applicable security and compliance standards.
• Stay current with ServiceNow releases and recommend platform enhancements.
• Support pre-sales activities, including solutioning, demonstrations, and proposal development.

Skills

ServiceNow architecture

Stakeholder management

Agile methodologies

DevOps practices

Technical leadership

Communication

Education

Bachelor's or Master's in CS/IT

Tools

ServiceNow Platform

REST APIs

SOAP APIs

MID Server

Job description

The Senior ServiceNow Technical Consultant is responsible for leading and delivering complex ServiceNow implementations and solutions. The role requires strong technical expertise, strategic thinking, and the ability to drive digital transformation through the ServiceNow platform. The consultant will work across multiple ServiceNow modules, provide technical leadership, and support solution design, implementation, integration, and pre-sales activities.

Key Responsibilities

• Must Have Active Clearance : TS/SCI (Top Secret / Sensitive Compartmented Information clearance), SCIF (Sensitive Compartmented Information clearance)
• Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other applicable modules.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
• Provide technical leadership and mentorship to consultants and developers.
• Customize and configure ServiceNow applications using established best practices while maintaining platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews and performance tuning activities.
• Ensure solutions adhere to applicable security and compliance standards.
• Stay current with ServiceNow releases and recommend platform enhancements.
• Support pre-sales activities, including solutioning, demonstrations, and proposal development.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands-on experience with ServiceNow platform development and administration.
• 2+ years of experience delivering successful ServiceNow implementations in enterprise environments.
• Strong understanding of ServiceNow architecture and data models.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Active TS/SCI clearance with SCIF access capability is required.

Certifications

• Junior: CSA, at least one CIS certification, and CAD.
• Intermediate: CSA, at least two CIS certifications, and CAD.
• Senior: CAS, at least three CIS certifications, and CAD.