ServiceNow - Technical Consultant

Compunnel Inc.; Honolulu (HI); On-site; USD 120,000 - 180,000; Full time

Job summary

Compunnel, Inc. in Honolulu, Hawaii, seeks a Senior ServiceNow Technical Consultant to lead complex ServiceNow implementations across ITSM, ITOM, HRSD, and CSM.

You will drive architecture, design, and deployment, mentoring junior consultants and aligning solutions with business goals. The role requires 5+ years' hands-on ServiceNow experience, strong communication, and a track record of enterprise-scale deployments.

Qualifications

• 5+ years hands-on experience with ServiceNow platform development and administration.
• Proven track record of enterprise ServiceNow implementations.
• Strong understanding of ServiceNow architecture and data models.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM.
• Collaborate with stakeholders to gather requirements and architect scalable solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications with best practices.
• Integrate ServiceNow with external systems using REST/SOAP APIs and MID Servers.
• Conduct code reviews and performance tuning while ensuring security/compliance.
• Stay current with ServiceNow releases and recommend platform enhancements.
• Support pre-sales activities including demos and proposal development.

Skills

ServiceNow development

ServiceNow administration

Architecting ServiceNow solutions

Stakeholder management

Communication skills

Agile methodologies

DevOps practices

Education

Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field

Job description

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role requires deep technical expertise, strategic thinking, and a strong focus on driving digital transformation through the ServiceNow platform.

Key Responsibilities

• Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications using best practices while maintaining platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews and performance tuning while ensuring adherence to security and compliance standards.
• Stay current with ServiceNow releases and proactively recommend platform enhancements.
• Support pre‑sales activities including solutioning, demos, and proposal development.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands‑on experience with ServiceNow platform development and administration.
• Proven track record of successful ServiceNow implementations in enterprise environments.
• 2+ years of experience with successful ServiceNow implementations.
• Strong understanding of ServiceNow architecture and data models.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.

Certifications

• Junior: CSA and at least 1 CIS (any) and CAD.
• Intermediate: CSA, at least 2 CIS (any), and CAD.
• Senior: CAS, at least 3 CIS (any), and CAD.