ServiceNow SME Architect

TechDigital Group; Austin (TN); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading tech consultancy in Austin, TN is seeking a highly skilled ServiceNow Subject Matter Expert to lead the architectural vision and deliver enterprise-scale projects. With over 10 years of hands-on experience, you'll mentor teams and ensure robust and efficient ServiceNow solutions. The ideal candidate has deep expertise in ITSM, ITOM, and integrations, complemented by relevant certifications. This role offers the opportunity to drive significant technical advancements in a dynamic environment.

Qualifications

• 10+ years of hands-on development and architecture experience with ServiceNow.
• Exceptional communication and presentation skills.
• Strong analytical, problem-solving, and critical-thinking skills.

Responsibilities

• Lead architectural design and development of ServiceNow solutions.
• Configure and develop complex functionalities on the ServiceNow platform.
• Collaborate with stakeholders to gather and translate requirements.

Skills

ServiceNow development

Architectural design

JavaScript

Integrations (REST/SOAP)

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS)

Tools

ServiceNow APIs

Job description

Job Summary We're looking for a highly skilled and experienced ServiceNow Subject Matter Expert (SME) Architect to join our team. In this hands-on role, you'll be the technical leader and go-to person for all things ServiceNow, driving the architectural vision, designing robust solutions, and providing expert-level guidance. You'll work closely with business stakeholders and technical teams to translate complex requirements into scalable, efficient, and well-governed ServiceNow solutions. This position requires deep, hands-on expertise with the platform's core modules and a proven ability to lead and deliver enterprise-scale projects.

Key Responsibilities

• Solution Architecture & Design:Lead the end-to-end architectural design and development of ServiceNow solutions, ensuring they align with business objectives, IT strategy, and best practices.
• Hands-on Development:Serve as a hands-on technical expert, configuring, customizing, and developing complex functionalities on the ServiceNow platform, including scripting (JavaScript, Glide), Flow Designer, and IntegrationHub.
• Technical Leadership: Act as a technical advisor and mentor for developers and administrators, providing guidance on best practices, code reviews, and complex problem-solving.
• Requirements Analysis: Collaborate with stakeholders to gather, analyze, and translate business requirements into detailed technical specifications and design documents.
• Integration and Automation: Design and implement integrations with third-party systems using various methods (REST, SOAP, etc.) and drive automation initiatives across the platform.
• Platform Governance & Optimization: Define and enforce architectural standards and governance models. Proactively identify and address issues related to platform performance, scalability, and security.
• Strategic Roadmapping: Contribute to the long-term technical roadmap for the ServiceNow platform, evaluating new features and recommending future enhancements.

Required Skills & Qualifications

• Experience:
• 10+ years focused on hands-on ServiceNow development and architecture.
• Deep Platform Expertise:
• Extensive hands-on experience with ServiceNow's core platform and key modules, such as:
• • IT Service Management (ITSM): Incident, Problem, Change, and Service Catalog Management.
  • IT Operations Management (ITOM): Discovery, Service Mapping, Event Management.
  • IT Asset Management (ITAM): Software Asset Management (SAM) and Hardware Asset Management (HAM).
  • Configuration Management Database (CMDB): Expertise in designing and maintaining CMDB and the Common Service Data Model (CSDM).
• Technical Proficiency:
  • Expertise in scripting languages (JavaScript, Glide) and ServiceNow APIs.
  • Proven experience with integrations (SOAP/REST Web Services, IntegrationHub).
  • Strong understanding of platform-level administration, including business rules, UI policies, ACLs, and client scripts.
• Certifications:
• ServiceNow Certified System Administrator (CSA) and at least two Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM, CIS-ITOM).
• Soft Skills:
  • Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Proven ability to lead, mentor, and collaborate effectively with cross-functional teams.

Preferred Qualifications:

• Certifications:
• ServiceNow Certified Master Architect (CMA),
• Certified Application Developer (CAD), or other advanced ServiceNow certifications.
• Experience: Experience with additional ServiceNow modules like Workplace Service Delivery, GRC, HRSD, SecOps, or CSM.
• Methodologies:Knowledge of Agile/Scrum methodologies and ITIL principles.