Software Engineering Consultant

MTK Technologies; San Antonio (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading technology firm in Texas is seeking a seasoned technical architect with extensive experience in ServiceNow. The ideal candidate will have over 10 years in IT, with a strong emphasis on ServiceNow modules and architecture. You will be responsible for defining architectural strategies, leading solution designs, and mentoring teams. The candidate should possess excellent communication skills and certifications relevant to ServiceNow. This role is essential for driving successful implementations across the organization.

Qualifications

• 10+ years in IT, with 6+ years in ServiceNow and at least 4 years in a technical architect role.
• Understanding of ServiceNow data models, ACLs, UI Policies, and Notifications.
• Experience with Agile/Scrum delivery methodologies.

Responsibilities

• Define and own the ServiceNow architecture strategy and roadmap.
• Lead architectural reviews and solution design across ServiceNow programs.
• Provide technical leadership during client workshops and stakeholder presentations.

Skills

ServiceNow Expertise

Technical Leadership

Presentation Skills

Agile/Scrum Methodologies

Education

ServiceNow Certified System Administrator

Architect level certification with ServiceNow

Tools

Flow Designer

IntegrationHub

DevOps CI/CD pipelines

Job description

• 10+ years in IT, with 6+ years in ServiceNow and at least 4 years in a technical architect role.
• Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.).
• Quick learner to adapt to new technologies being released with every major version of SN (GenAI, AI Agents, Workflow Data Fabric, Raptor Db)

Key Responsibilities

• Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc.
• Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach.
• Proficient in presentations on PPTs and communications..
• Experience with Flow Designer, IntegrationHub, and Service Portal customization.
• Understanding of ServiceNow data models, ACLs, UI Policies, and Notifications.
• Define and own the ServiceNow architecture strategy and roadmap across multiple modules and implementations.
• Lead architectural reviews, solution design, and technical governance across ServiceNow programs.
• Translate complex business requirements into scalable, secure, and performant technical solutions.
• Establish and enforce platform design standards, coding practices, and integration frameworks.
• Lead the creation of custom demos to be showcased to various client.
• Review and validate custom development and configurations for quality and alignment to best practices.
• Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations.
• Collaborate with enterprise architecture and security teams to ensure compliance with IT and business policies.
• Provide architectural oversight for integrations with third-party systems (REST, SOAP, JDBC, MID Server, etc.).
• Support DevOps initiatives with CI/CD pipelines and testing automation (ATF).
• Mentor development teams and conduct knowledge sharing to uplift technical capability.
• Experience with Agile/Scrum delivery methodologies.
• Excellent communication and leadership skills.

Preferred Qualifications

• Any Architect level certification with ServiceNow – Highly desirable
• ServiceNow Certified System Administrator – Required
• ServiceNow Certified Application Developer – Advantageous
• Experience with domain-separated environments, MSP models, or multi-instance strategies