ServiceNow Architect

MSH; Chantilly (VA); Presencial; USD 140.000 - 180.000; Jornada completa

Descripción de la vacante

MSH is seeking a Senior ServiceNow Architect to lead the technical aspects of implementation across ITSM, HRSD, IRM/GRC, SecOps, ITOM and App Engine. You will engage Enterprise Architects, design architectural blueprints, and drive governance through TRBs and release management. Strong governance, security and stakeholder management are essential.

You will mentor colleagues, facilitate workshops, and ensure solutions meet business outcomes with OOB best practices.

Formación

• Bachelor’s degree in Mathematics, IT, CS or Engineering.
• 8+ years of relevant technical experience.
• 3+ years as a senior architect or technical lead.

Responsabilidades

• Lead technical aspects of the ServiceNow implementation.
• Provide technical guidance during workshops and refine stories.
• Design and communicate a technical architecture blueprint.
• Translate requirements into architectural designs.
• Review designs for OOB best practices and security.

Conocimientos

Stakeholder management

Leadership

ServiceNow architecture

ITIL

Security architecture

Automation scripting

Design/Build/Manage

Workshop facilitation

Release management

Enterprise-scale design

Educación

Bachelor’s degree in IT/CS/Engineering

CTA

CSA

CAD

CAS – App Engine

CIS – ITSM

CIS – HRSD

CIS – SecOps

Herramientas

ServiceNow platform

Descripción del empleo

• Support ITSM, HRSD, IRM/GRC, SecOps, ITOM, and App Engine ServiceNow applications.
• Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
• Perform application maintenance, including performance monitoring and error identification and remediation.
• Manage key stakeholders both internally and externally.
• Manage ServiceNow instance security: user/group access, administration, and access control lists.
• Initiate health scans and track the remediation of findings.
• Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages
• Use good coding practices to ensure reliable, durable code.
• Understand customer critical business issues, requirements, and outcomes.
• Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies.
• Incorporate ServiceNow best practices and accelerators.
• Lead technical aspects of the ServiceNow implementation.
• Provide technical guidance during workshops and assist in the creation and refinement of stories.
• If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices.
• Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligned to desired business outcomes.
• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Facilitate workshops or meetings to gather requirements, present and validate solutions, and test the interpretation of the client's needs.
• Work with workflows in two or more key areas of the ServiceNow platform (e.g., ITSM, CSM, HR, ITOM, SecOps).
• Drive process optimization, efficiencies, and productivity using automation.
• Act as a mentor to support less experienced colleagues.
• Serve as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
• Contribute to business growth by identifying and developing strategic technical opportunities.
• Review and approve key technical architecture designs to ensure compliance with out-of-the-box (OOB) best practices, upgrade compatibility, security standards, and client governance policies.
• Lead Technical Review Boards (TRBs) and oversee release management, including update set reviews, deployment readiness evaluations, and production approvals.
• Evaluate Business Rules, Script Includes, Client Scripts, ACLs, Integrations, and Flow Designer implementations to mitigate security risks and optimize performance and maintainability.

What You Will Bring

• Bachelor’s degree from an accredited institution (preferably in Mathematics, Information Technology, Computer Science, or Engineering).
• Minimum of 8 years of relevant experience, or a Master’s degree with 6 years of relevant experience, in a technical domain.
• Minimum of 3+ years of experience as a senior architect, technical lead, or in enterprise architecture.
• Deep expertise in ServiceNow platform architecture, including security, CMDB, integrations, domain separation, and enterprise-scale solution design.
• Implementation and integration experience with ServiceNow ITSM, HRSD, IRM/GRC, SecOps, ITOM, and App Engine.
• Good communication and soft skills to ask the customer the right questions and understand requirements from a user perspective.
• Experience with ServiceNow and applying ITIL standards.

Certifications

Required (or obtain):

• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Application Specialist (CAS) – App Engine

Minimum two of the following:

• CIS – IRM / GRC
• CIS – HRSD
• CIS – ITSM
• CIS – SecOps

Preferred:

• CISSP or CISM
• ServiceNow Flow Designer Micro-Certification
• ServiceNow IntegrationHub Micro-Certification
• ServiceNow Presales Architect Accreditation