ServiceNow - Technical Architect

Compunnel Inc.; Fayetteville (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Compunnel, Inc. is seeking a Senior ServiceNow Architect to lead hands-on configuration and strategic advisory work across ITSM, ITOM, ITAM, HRSD, SecOps, GRC and CSM. You will shape platform roadmaps, governance, and scalable solutions while engaging clients in workshops and pre‑sales activities.

Requirements include 7+ years in ServiceNow, 3+ years architecture and integrations, plus 2+ years in proposals and SOWs. TS/SCI clearance with SCIF access is required.

Qualifications

• 7+ years of hands-on ServiceNow experience across multiple modules.
• 3+ years of experience with ServiceNow architecture, scripting, workflows, and integrations.
• 2+ years of experience with proposal writing, SOW creation, and client presentations.
• 2+ years of experience leading client workshops and translating business processes into technical solutions.
• Strong communication and stakeholder engagement skills.
• Active TS/SCI clearance with SCIF access capability is required.

Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and other applicable modules.
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third‑party tools such as Qualys, Tenable, SCCM, and JAMF.
• Ensure ServiceNow platform implementations conform to best practices and licensing strategies.
• Collaborate with sales and delivery teams to develop proposals and Statements of Work for ServiceNow engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget requirements.
• Support pricing strategies and resource planning for advisory and implementation phases.
• Lead client presentations and communicate technical recommendations effectively.

Skills

ServiceNow

Advisory consulting

Client workshops

Stakeholder management

Technical delivery

Proposal writing

SOW creation

Communication

TS/SCI clearance

Tools

ServiceNow

Qualys

Tenable

SCCM

JAMF

Job description

The ServiceNow Technical Architect combines deep technical expertise with strategic advisory capabilities. The role involves hands‑on configuration and development across major ServiceNow modules while contributing to pre‑sales activities, including proposal development and Statements of Work (SOWs). The Technical Architect serves as a trusted advisor to clients, helping maximize ServiceNow investments through strategic roadmaps, platform governance, process optimization, and scalable technical solutions.

Key Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future‑state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and other applicable modules.
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third‑party tools such as Qualys, Tenable, SCCM, and JAMF.
• Ensure ServiceNow platform implementations conform to best practices and licensing strategies.
• Collaborate with sales and delivery teams to develop proposals and Statements of Work for ServiceNow engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget requirements.
• Support pricing strategies and resource planning for advisory and implementation phases.
• Lead client presentations and communicate technical recommendations effectively.

Required Qualifications

• 7+ years of hands‑on ServiceNow experience across multiple modules.
• Proven experience in advisory consulting and technical delivery.
• 3+ years of experience with ServiceNow architecture, scripting, workflows, and integrations.
• 2+ years of experience with proposal writing, SOW creation, and client presentations.
• 2+ years of experience leading client workshops and translating business processes into technical solutions.
• Strong communication and stakeholder engagement skills.
• Active TS/SCI clearance with SCIF access capability is required.

Certifications

• Senior: ServiceNow CSA, CIS certifications in two or more of the following: ITSM, ITOM, ITAM, HAM/SAM, HRSD, Discovery; PMP or equivalent; and ITIL Foundation.