ServiceNow - Technical Architect

Compunnel, Inc.; Honolulu, Northern (HI, KY); Hybrid; USD 140,000 - 170,000; Full time

Job summary

Compunnel, Inc. is seeking a ServiceNow Technical Architect in Hawaii to lead hands-on configuration and advisory engagements across ITSM, ITOM, HRSD, and more.

You will develop platform roadmaps, governance models, and scalable solutions while collaborating with sales to generate proposals and SOWs for complex ServiceNow deployments.

The role requires 7+ years of ServiceNow experience, active secret clearance, and strong communication to align stakeholders and drive value realization.

Qualifications

• 7+ years of hands-on ServiceNow experience across multiple modules.
• 3+ years advisory consulting and technical delivery.
• 2+ years of proposal writing, SOW creation, and client presentations.
• 2+ years of leading client workshops and translating business processes into technical solutions.
• Active Secret clearance is required.

Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct governance models, KPIs, and process improvement frameworks.
• Collaborate with sales and delivery teams to develop proposals and Statements of Work for ServiceNow engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget requirements.

Skills

ServiceNow

Advisory consulting

Architecture & scripting

Client workshops

Stakeholder engagement

Communication skills

Security clearance (Secret)

Tools

Qualys

Tenable

SCCM

JAMF

Job description

The ServiceNow Technical Architect combines deep technical expertise with strategic advisory capabilities. The role involves hands‑on configuration and development across major ServiceNow modules while contributing to pre‑sales activities, including proposal development and Statements of Work (SOWs). The Technical Architect serves as a trusted advisor to clients, helping maximize ServiceNow investments through strategic roadmaps, platform governance, process optimization, and scalable technical solutions.

Key Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future‑state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and other applicable modules.
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third‑party tools such as Qualys, Tenable, SCCM, and JAMF.
• Ensure ServiceNow platform implementations conform to best practices and licensing strategies.
• Collaborate with sales and delivery teams to develop proposals and Statements of Work for ServiceNow engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget requirements.
• Support pricing strategies and resource planning for advisory and implementation phases.

Required Qualifications

• 7+ years of hands‑on ServiceNow experience across multiple modules.
• 3+ years of experience in advisory consulting and technical delivery.
• 3+ years of experience with ServiceNow architecture, scripting, workflows, and integrations.
• 2+ years of experience with proposal writing, SOW creation, and client presentations.
• 2+ years of experience leading client workshops and translating business processes into technical solutions.
• Excellent communication and stakeholder engagement skills.
• Active Secret clearance is required.

Certifications

• Senior: ServiceNow CSA and CIS certifications in two or more of the following: ITSM, ITOM, ITAM, HAM/SAM, HRSD, or Discovery.