ServiceNow Administrator/Developer

Concero; St. Louis (MO); On-site; USD 90,000 - 125,000; Full time

Job summary

Concero in St. Louis seeks a ServiceNow Product Owner to lead assigned modules and capabilities, translating business needs into user stories and functional specs.

You will manage the product backlog and collaborate with developers and admins to design, configure, and enhance ITSM, HR, PM, CMDB, and related applications. You will participate in sprint planning, testing, and release activities, ensure governance and best practices, monitor platform performance, and coordinate with stakeholders to

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years with ServiceNow or similar platforms.
• ServiceNow certifications are a plus.
• Experience configuring ServiceNow modules like ITSM/HR/PM/CMDB.
• Strong understanding of Agile, backlog management, and product ownership.

Responsibilities

• Serve as the primary contact for assigned ServiceNow modules and capabilities.
• Gather, define, and document requirements into user stories and specifications.
• Manage and prioritize the product backlog to align with business needs and platform strategy.
• Collaborate with developers/administrators to design, configure, and enhance ServiceNow apps (ITSM, HR, PM, CMDB).
• Participate in sprint planning, testing, and release activities for high-quality delivery.
• Support governance by ensuring configurations follow best practices and standards.
• Monitor platform performance and user feedback for improvements.
• Assist in troubleshooting and coordinating resolutions with technical teams.
• Maintain documentation and support knowledge sharing for adoption and usability.
• Collaborate with stakeholders to ensure solutions align with business processes.

Skills

ServiceNow

Agile methodologies

Backlog management

User stories

Technical requirements translation

Scripting basics

Stakeholder collaboration

Education

Bachelor’s degree in Computer Science/IT or related field

Tools

ServiceNow platform

ITSM

CMDB

HR Service Delivery

Job description

• Serve as the primary point of contact for assigned ServiceNow modules and capabilities, supporting both business and technical teams
• Gather, define, and document business requirements, translating them into user stories and functional specifications
• Manage and prioritize the product backlog, ensuring alignment with business needs and platform strategy
• Partner with developers and administrators to support the design, configuration, and enhancement of ServiceNow applications (ITSM, HR, Project Management, CMDB, etc.)
• Participate in sprint planning, testing, and release activities to ensure high-quality delivery of features and enhancements
• Support platform governance by ensuring configurations follow best practices and align with established standards
• Monitor platform performance and user feedback to identify opportunities for improvement and optimization
• Assist in troubleshooting issues and coordinating resolutions with technical teams
• Maintain documentation and contribute to knowledge-sharing efforts to support adoption and usability
• Collaborate with stakeholders to ensure solutions are aligned with business processes and deliver expected outcomes

NECESSARY QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 3-5 years of experience working with ServiceNow or similar enterprise platforms
• ServiceNow certifications are a plus
• Experience supporting or configuring ServiceNow modules such as ITSM, HR, Project Management, or CMDB
• Strong understanding of Agile methodologies, backlog management, and product ownership principles
• Ability to translate business needs into clear technical requirements and user stories
• Working knowledge of ServiceNow flows, integrations, and scripting
• Strong problem-solving skills and attention to detail
• Effective communication skills, with the ability to collaborate across technical and non-technical teams
• Highly organized and able to manage multiple priorities in a fast-paced environment
• Self-motivated with a proactive approach to continuous improvement