ServiceNow Technical Architect - ITSM/ITAM/ITOM/CSM/FSM

Tata Consultancy Services Limited; Lawrenceville (GA); Presencial; USD 140.000 - 185.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary Annual Incentive

Comprehensive Medical Coverage (Health

Dental & Vision

Disability Planning & Insurance

Certification & Training Reimbursement

Vacation & Holidays

Legal & Financial Assistance

Descripción de la vacante

Tata Consultancy Services Limited in Lawrenceville, GA is seeking a Technical Architect to lead ServiceNow deployments across ITSM/ITAM/ITOM/CSM/FSM, drive integration, and ensure alignment with ITIL processes.

The role demands strong leadership, project management, and deep ServiceNow expertise, with CSA/CAD/CIS certifications and Agile/Scrum experience; mentoring, client engagement and lifecycle delivery are core components.

Formación

• Experience as a Technical Lead and ability to review requirements for accurate estimation.
• Strong ITIL process knowledge and ability to map to customer requirements.
• Agile/Scrum experience and ServiceNow module expertise (ITSM/ITAM/ITOM/CSM/FSM).
• Certifications: ServiceNow CSA, CAD, CIS; ITIL V3 Foundation; preferred CAD/Implementation Specialist.

Responsabilidades

• Lead multiple ServiceNow implementations and lifecycle deliveries.
• Review requirements and translate into functional designs.
• Mentor team members and share knowledge.
• Coordinate with customers and stakeholders; manage risks and reports.

Conocimientos

Technical Leadership

Requirements analysis

Project management

Customer communication

Herramientas

ServiceNow

ITIL

Descripción del empleo

Tata Consultancy Services Limited in Lawrenceville, GA is seeking a Technical Architect to lead ServiceNow deployments across ITSM/ITAM/ITOM/CSM/FSM, drive integration, and ensure alignment with ITIL processes.

The role demands strong leadership, project management, and deep ServiceNow expertise, with CSA/CAD/CIS certifications and Agile/Scrum experience; mentoring, client engagement and lifecycle delivery are core components.