Senior ServiceNow Architect & Lead Developer

Tata Consultancy Services Limited; Cincinnati (OH); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Leaves

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services Limited is seeking an Enterprise Architect in Cincinnati, OH with deep ServiceNow expertise. You will lead complex implementations across ITSM, ITAM, ITOM, CSM and FSM modules, shaping architectural solutions and best practices.

You will mentor teams, manage customer expectations, and ensure successful delivery through all project phases while collaborating with ITIL processes and agile squads in a dynamic environment.

Qualifications

• Must hold ServiceNow CSA, CAD and CIS certifications.
• Experience as a Technical Lead in ServiceNow projects.
• Ability to translate customer requirements into functional designs.

Responsibilities

• Lead multiple ServiceNow implementations including ITSM, ITAM, ITOM, CSM and FSM lifecycles.
• Define and review ITIL-aligned processes; ensure architecture solutions meet requirements.
• Mentor team members and manage customer communications and reporting.

Skills

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow CSM

ServiceNow FSM

ITIL

Leadership

Agile/Scrum

Education

ServiceNow CSA Certification

ServiceNow CAD Certification

ServiceNow CIS Certification

ITIL v3 Foundation

Tools

Project Management Tools

Job description

Tata Consultancy Services Limited is seeking an Enterprise Architect in Cincinnati, OH with deep ServiceNow expertise. You will lead complex implementations across ITSM, ITAM, ITOM, CSM and FSM modules, shaping architectural solutions and best practices.

You will mentor teams, manage customer expectations, and ensure successful delivery through all project phases while collaborating with ITIL processes and agile squads in a dynamic environment.