ServiceNow System Admin

Kelly Digital Infrastructure; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Kelly Digital Infrastructure seeks a Senior ServiceNow Administrator/Developer to own and govern a large enterprise ServiceNow platform. You will lead post-implementation support, drive upgrades, and manage governance while mentoring a team and coordinating with business stakeholders.

Ideal candidates have 5+ years of ServiceNow experience and CSA/CAD certifications, with REST/SOAP integration experience. Telecom industry experience is a plus.

Qualifications

• 5+ years of ServiceNow administration experience.
• Experience with REST/SOAP integrations.
• CSA & CAD certifications required.
• Experience managing production support, upgrades, releases, and platform governance.
• Ability to lead technical discussions, mentor team members, and work with business stakeholders.

Responsibilities

• Lead platform ownership, governance, and post-implementation support for a large-scale ServiceNow environment.
• Manage production support, upgrades, releases, and governance activities.
• Lead technical discussions and mentor team members; collaborate with business stakeholders.

Skills

ServiceNow

REST

SOAP

Governance

Mentorship

Stakeholder management

Education

CSA & CAD certifications

ITIL certification (nice to have)

Tools

Remedy migration

Job description

We is seeking a Senior ServiceNow Administrator/Developer to lead platform ownership, governance, and post-implementation support for a large-scale enterprise ServiceNow environment.

Key Requirements:

• 5+ years of ServiceNow Administration experience
• Experience with REST/SOAP integrations
• ServiceNow CSA & CAD certifications required
• Experience managing production support, upgrades, releases, and platform governance
• Ability to lead technical discussions, mentor team members, and work directly with business stakeholders
• Telecom industry experience preferred

Nice to Have:

• Remedy to ServiceNow migration experience
• ITIL Certification
• NICE inContact or Contact Center platform experience