ServiceNow Technical Lead

VLink Inc; Salt Lake City (UT); On-site; USD 80,000 - 120,000; Part time

Job summary

A technology services company is seeking a mid-senior level ServiceNow Developer to manage tasks related to CMDB and Service Mapping. The ideal candidate will have over 8 years of experience in ServiceNow development and administration, with strong skills in communication and stakeholder management. This role focuses on implementing and maintaining ServiceNow while leading teams. A Bachelor's degree in IT or a related field is required along with relevant ServiceNow certifications.

Qualifications

• 8+ years of experience in ServiceNow development, implementation, and administration.
• Proven track record in managing CMDB, Discovery, and Service Mapping activities.
• Significant experience in ServiceNow upgrade activities and platform maintenance.

Responsibilities

• Expertise in ServiceNow modules: CMDB, IT Service Management (ITSM), IT Operations Management (ITOM) – Discovery, Service Mapping.
• Familiarity with ServiceNow reporting and dashboard creation.
• Experience in leading teams across onshore and offshore locations.

Skills

ServiceNow development

CMDB management

Service Mapping

Communication skills

Stakeholder management

Presentation skills

REST/SOAP APIs

Team leadership

Education

Bachelor's degree in computer science, Information Technology, or a related field

Job description

Job Description:

Key Responsibilities

• 8+ years of experience in ServiceNow development, implementation, and administration.
• Proven track record in managing CMDB, Discovery, and Service Mapping activities.
• Significant experience in ServiceNow upgrade activities and platform maintenance.
• Expertise in ServiceNow modules: CMDB, IT Service Management (ITSM), IT Operations Management (ITOM) – Discovery, Service Mapping.
• Knowledge of integration methods (REST/SOAP APIs, MID Server configurations).
• Familiarity with ServiceNow reporting and dashboard creation.
• Experience in leading teams across onshore and offshore locations.
• Strong communication, stakeholder management, and presentation skills.

Preferred Qualifications

• ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in CMDB, ITOM, or other relevant areas.
• Education: Bachelor's degree in computer science, Information Technology, or a related field.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industry

Software Development