ServiceNow Platform Architect

Mothership; Plano (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a ServiceNow Certified Architect to join their Governance Team. In this pivotal role, you will design and implement innovative solutions within the ServiceNow platform, focusing on key modules like CSM, ITSM, and ITOM for the Telecom sector. Your expertise will drive best practices and governance while collaborating with cross-functional teams to ensure data integrity and compliance. This role offers a unique opportunity to lead technical initiatives, mentor junior staff, and stay at the forefront of ServiceNow developments. If you are passionate about transforming business processes and enhancing service delivery, this position is perfect for you.

Qualifications

• 5+ years of experience in ServiceNow architecture and implementation.
• Strong proficiency in ServiceNow platform capabilities and integrations.

Responsibilities

• Design and implement solutions within the ServiceNow platform for Telecom.
• Collaborate with stakeholders to enhance product catalog usability.

Skills

ServiceNow Architecture

Communication Skills

Problem-Solving

Data Modelling

Technical Leadership

Education

ServiceNow Certified Application Developer Certification

Certified ServiceNow System Administrator (CSA)

Certified Implementation Specialist (CIS)

Tools

ServiceNow

Flow Designer

Job description

Job Requirement : Mandatory to have ServiceNow Certified Application Developer Certification

ServiceNow Platform Architect :

As a ServiceNow Certified Architect on our Governance Team, you will be responsible for designing and implementing solutions within the ServiceNow platform, specifically focusing on the CSM, ITSM, ITOM, CMDB modules for the Telecom industry. Your expertise will drive best practices, governance, and data stewardship related to Product Catalog and Product Inventory. This role requires a deep understanding of ServiceNow, excellent communication skills, and the ability to collaborate with cross-functional teams.

Responsibilities :

1. Solution Design and Governance :
   Collaborate with business stakeholders, product managers, and technical teams to understand requirements and translate them into effective ServiceNow solutions.
   Design end-to-end solutions that align with industry best practices, ensuring scalability, maintainability, and adherence to architectural standards.
   Establish and enforce governance policies related to the CSM, ITSM, ITOM, CMDB emphasizing data quality, security, and compliance.
2. Product Catalog and Inventory Management :
   Lead the design and maintenance of the Product Catalog within ServiceNow.
   Define product hierarchies, attributes, and relationships to ensure accurate representation of offerings.
   Implement data stewardship practices to maintain the integrity of product data.
   Collaborate with stakeholders to enhance the catalogs usability and relevance.
3. Trouble Ticket LifeCycle Management Process Optimization :
   Analyze existing Ticketing Flow processes and identify areas for improvement.
   Optimize workflows, automation, and orchestration to streamline the processing.
   Ensure seamless integration between the ServiceNow modules and external Systems and also various workflows.
4. Technical Leadership :
   Provide architectural guidance to development teams, ensuring alignment with industry standards and best practices.
   Mentor junior architects and developers, fostering a culture of continuous learning and growth.
   Stay updated on ServiceNow releases, features, and capabilities relevant to the Telecom & Media domain.
5. Collaboration and Communication :
   Work closely with cross-functional teams, including business analysts, developers, testers, and project managers.
   Communicate complex technical concepts to non-technical stakeholders effectively.
   Participate in project planning, estimation, and execution.
   Monitor ServiceNow Platform performance, identify bottlenecks, and propose enhancements.
   Participate in ServiceNow community forums and contribute to knowledge sharing.

Qualifications :

1. ServiceNow Certification :
   Certified ServiceNow System Administrator (CSA) and Certified Implementation Specialist (CIS) in ServiceNow IT Service Management (ITSM) or related modules.
   ServiceNow Certified Application Architect (CAA) or Certified System Architect (CSA) preferred.
2. Industry Experience :
   Minimum 5 years of experience in ServiceNow architecture, design, and implementation.
   Specific experience in Telecom & Media industry processes, especially related to order management.
3. Technical Skills :
   Proficiency in ServiceNow platform capabilities, including workflows, Flow Designer, and integrations.
   Familiarity with data modelling and relational databases.
4. Communication and Leadership :
   Excellent communication skills, both written and verbal.
   Ability to lead and influence technical decisions.
   Strong problem-solving and analytical abilities.