ServiceNow Developer (L3)

TechDigital Group; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

TechDigital Group is seeking a senior ServiceNow Architect/Administrator to lead a skilled team and drive complex ServiceNow implementations across ITSM domains.

The ideal candidate has 12-15 years IT experience, extensive ServiceNow development, integrations with SOAP/REST, and strong communication to deliver scalable ITIL-aligned solutions.

Experience with SDLC, Agile/Scrum, and cloud integrations is a plus.

Qualifications

• Minimum 8 years' experience supporting ServiceNow implementation/administration/development.
• Total ITSM experience of 12-15 years is desired.
• Experience with SOAP/REST web services integrations.
• Administration of ServiceNow instance including workflows, UI policies, ACLs, catalog items, and updates.

Responsibilities

• Lead a team of 5-7+ technical resources.
• Manage multiple ServiceNow projects from design to deployment.
• Develop and customize core ServiceNow applications (Incident, Problem, Change, Service Catalog, ESM).
• Provide escalated support and document technical solutions.

Skills

ServiceNow experience

ITSM

Web services integration

Leadership

Communication skills

Programming languages

Tools

SOAP

REST

CMS

UI/Workflow design

Job description

• Minimum 8 years' experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.
• Minimum total experience in ITSM space of 12-15 years is desired.
• Must have worked on Web Services Integration (SOAP, REST)
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well.
• Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM Platforms and Third-Party tools
• System/Process Automation (Orchestration) experience
• Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML
• Excellent communication skills
• Understanding of ITIL framework.

Job Description:

• Adapts existing methods and procedures to create possible solutions to complex requirements.
• Lead and enrich the team of 5-7 or more technical resources.
• Uses considerable judgment to determine solution on complex problems.
• Must be able to manage multiple small to large scale projects on Service Now

Duties may include:

• Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations
• Obtain and analyze business requirements and document technical solutions
• Develop, design and rollout new application modules, workflows and catalog requests
• Research new functionality and recommend solutions that deliver customer value
• Provide escalated support on technical issues to team members who are working service now implementations

Candidates should demonstrate experience in the following areas:

• Design and delivery of complex technical solutions based on the ServiceNow platform
• Leadership skills in technical initiatives
• Generating detailed documentation
• Communications that clearly articulate solutions and the ability to perform demonstrations.

Preferred Skills:

• Experience implementing systems using the Agile/Scrum methodology
• Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
• ITIL certification is a plus
• ServiceNow certifications such as CSA, CIS and CAD are must, Preferred certifications may include CTA/CMA
• Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired