ServiceNow Solutions Architect

Delta System & Software, Inc.; Sunnyvale (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading IT services provider is seeking a ServiceNow ITSM Solutions Architect in Sunnyvale, CA. This pivotal role will maximize the value of Moveworks conversational AI integration while ensuring ServiceNow is ready for the future. The ideal candidate will have over 10 years of experience in ServiceNow ITSM, with strong expertise in optimizing platforms for conversational AI. Excellent communication and stakeholder management skills are essential. Employment type is contract with a mid-senior level focus.

Qualifications

• 10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.
• Proven expertise in optimizing ServiceNow for conversational AI platforms.
• Strong knowledge of Predictive Intelligence and app development.

Responsibilities

• Maximize the value of Moveworks conversational AI integration.
• Drive platform improvements and ensure ServiceNow evolves.
• Conduct POCs, training, and enablement sessions.

Skills

ServiceNow ITSM

Conversational AI integration

Predictive Intelligence

Stakeholder management

Change management

Job description

Job Title: ServiceNow ITSM Solutions Architect

Location: Sunnyvale, CA (Onsite)

About the Role

We are looking for a ServiceNow ITSM Solutions Architect who can maximize the value of our Moveworks conversational AI integration and prepare ServiceNow for next‑generation agentic AI adoption. This role is pivotal in driving platform improvements, closing gaps, and ensuring ServiceNow evolves into a future‑ready solution that enhances employee experience and productivity.

Qualifications

• 10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.
• Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.
• Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.
• Experience in platform upgrades, feature roadmaps, and adoption planning.
• Excellent stakeholder management, communication, and change management skills.
• Ability to conduct POCs, training, and enablement sessions for technical and non‑technical teams.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting