Chemical Engineer

eTeam; Sunnyvale (CA); On-site; USD 120,000 - 150,000; Part time

Job summary

A technology services company in Sunnyvale, CA, seeks an ITSM Solutions Architect with expertise in AI integration and stakeholder engagement. The role involves architecting ITSM solutions and optimizing platforms. Candidates should have experience in change management and be ready for a contract-to-hire opportunity. This is an onsite position with the potential for a lasting impact on employee productivity.

Qualifications

• Hands-on expertise in AI integration and platform optimization.
• Strong skills in stakeholder engagement and change management.

Responsibilities

• Architect ITSM solutions and platform upgrades.
• Define and execute feature roadmaps and POCs.
• Partner with stakeholders to deliver measurable business outcomes.

Skills

AI integration

Stakeholder engagement

Change management

Job description

Overview

ServiceNow ITSM Solutions Architect focusing on conversational & agentic AI enablement to drive AI-powered transformation. This role aims to optimize Moveworks conversational AI, enable Predictive Intelligence & Now Assist, and build a future-ready ITSM platform that enhances employee productivity and experience.

What You’ll Do

• Architect ITSM solutions, scoped apps & platform upgrades
• Define & execute feature roadmaps, adoption, and POCs
• Partner with stakeholders to deliver measurable business outcomes

What We’re Looking For

• Hands-on expertise in AI integration & platform optimization
• Strong skills in stakeholder engagement & change management

Seniority level

• Mid-Senior level

Employment type

• Contract

Location

Sunnyvale, CA | Onsite

Engagement

6+ Months Contract-to-Hire